More an d more garbage files in ./rt2/WebRT/sessiondata

RT Users
1

We have setup and running RT2 since about two
months. Now we have discovered that about 500
files per day are created in the sessiondata
directory. Aparently these files never get
removed. The following output may give an idea
of the kind of files which fill up the session-
data directory:

WebRT/sessiondata# ls -alF adb669ef78e0b4566745e6adaebb2982
-rw------- 1 wwwrun nogroup 0 Aug 16 20:16
Apache-Session-adb669ef78e0b4566745e6adaebb2982.lock
-rw------- 1 wwwrun nogroup 56 Aug 16 20:16
adb669ef78e0b4566745e6adaebb2982

Is this a bug, a failour with our local installation
or is this a feature? Would it be safe to delete
all these files?

Thanks,

Ruben

2

It’s documented in the README:

Additionally, you should set up a cron job to remove stale session data.

!!!
WARNING: Don’t install this cron job or run this find command if your
MASON_SESSION_PATH (known in config.pm as $MasonSessionDir)
points to a directory that could EVER contain any file that’s not
a Apache::Session datafile.
!!!

Every hour, nuke session files and lockfiles that haven’t been

touched in 10 hours

0 * * * * find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec rm {}
;

-andreasOn Thursday 10 October 2002 10:48, Ruben Schattevoy wrote:

We have setup and running RT2 since about two
months. Now we have discovered that about 500
files per day are created in the sessiondata
directory. Aparently these files never get
removed. The following output may give an idea
of the kind of files which fill up the session-
data directory:

WebRT/sessiondata# ls -alF adb669ef78e0b4566745e6adaebb2982
-rw------- 1 wwwrun nogroup 0 Aug 16 20:16
Apache-Session-adb669ef78e0b4566745e6adaebb2982.lock
-rw------- 1 wwwrun nogroup 56 Aug 16 20:16
adb669ef78e0b4566745e6adaebb2982

Is this a bug, a failour with our local installation
or is this a feature? Would it be safe to delete
all these files?

Thanks,

Ruben

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

Hi All,
Rather than reinvent the wheel does anyone know of a good users guide for
RT already out there? Naturally it will have to be adapted to the
situation but basically a beginners level user manual?

Alan

4

Hi Alan.

I can forward you the one I compiled for our company. It is in Word format with screenshots etc.

I adapted it from the RTFM pages and added and deleted some stuff.

Let me know if you want me to send it to you. Its +/- 1.2MB in size

Rehan van der Merwe

5

Hi,

Maybe you could send it to the list, or send a link to it.
I have a small user guide too, but it is in French. Yours could be a
starting point for a new, enhanced, guide

blaise

-----Message d’origine-----De : Rehan van der Merwe [mailto:rehan@nha.co.za]
Envoyé : jeudi 10 octobre 2002 14:06
À : rt-users@lists.fsck.com
Objet : RE: [rt-users] Users Guide?

Hi Alan.

I can forward you the one I compiled for our company. It is in Word format
with screenshots etc.

I adapted it from the RTFM pages and added and deleted some stuff.

Let me know if you want me to send it to you. Its +/- 1.2MB in size

Rehan van der Merwe

-----Original Message-----
From: Alan Sawyer [mailto:alan@linerate.net]
Sent: Thursday, October 10, 2002 12:39 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Users Guide?

Hi All,
Rather than reinvent the wheel does anyone know of a good
users guide for RT already out there? Naturally it will have
to be adapted to the situation but basically a beginners
level user manual?

Alan

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-> users

Have you
read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

6

Jesse,

Can I send this to you for review to possibly post with the contribs??

I am afraid I dont have a spot to publish this.

RehanFrom: THAUVIN Blaise (Dir. Informatique FRP) [mailto:bthauvin@clearchannel.fr]
Sent: Thursday, October 10, 2002 2:19 PM
To: Rehan van der Merwe; rt-users@lists.fsck.com
Subject: RE: [rt-users] Users Guide?

Hi, 

Maybe you could send it to the list, or send a link to it. 
I have a small user guide too, but it is in French. Yours could be a starting point for a new, enhanced, guide 

blaise 

-----Message d'origine----- 
De : Rehan van der Merwe [mailto:rehan@nha.co.za] 
Envoyé : jeudi 10 octobre 2002 14:06 
À : rt-users@lists.fsck.com 
Objet : RE: [rt-users] Users Guide? 


Hi Alan. 

I can forward you the one I compiled for our company.  It is in Word format with screenshots etc. 

I adapted it from the RTFM pages and added and deleted some stuff. 

Let me know if you want me to send it to you.  Its +/- 1.2MB in size 

Rehan van der Merwe 

> -----Original Message----- 
> From: Alan Sawyer [mailto:alan@linerate.net] 
> Sent: Thursday, October 10, 2002 12:39 PM 
> To: rt-users@lists.fsck.com 
> Subject: [rt-users] Users Guide? 
> 
> 
> Hi All, 
> Rather than reinvent the wheel does anyone know of a good 
> users guide for RT already out there? Naturally it will have 
> to be adapted to the situation but basically a beginners 
> level user manual? 
> 
> Alan 
> 
> 
> _______________________________________________ 
> rt-users mailing list 
> rt-users@lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-> users 
> 
> Have you 
> read the FAQ? The RT FAQ Manager lives at 
> http://fsck.com/rtfm 
> 
rt-users mailing list 
rt-users@lists.fsck.com 
http://lists.fsck.com/mailman/listinfo/rt-users 

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
7

Hi.

If you can send me the document I’ll put it up on a server and allow anyone
to download it.

Regards,
Gonzalo.

++ 10/10/02 14:32 +0200 - Rehan van der Merwe:

8

Hello,

I would also be greatly interested in the two documents you talked about
(english and french) manuals.

If you could put them somewhere on the www or send them directly to me I would
be really grateful.

Thanks in advance.

AIDE Florent
Alpha Centauri.

:

Hi,

Maybe you could send it to the list, or send a link to it.
I have a small user guide too, but it is in French. Yours could be a
starting point for a new, enhanced, guide

blaise

-----Message d’origine-----
De : Rehan van der Merwe [mailto:rehan@nha.co.za]
Envoyé : jeudi 10 octobre 2002 14:06
À : rt-users@lists.fsck.com
Objet : RE: [rt-users] Users Guide?

Hi Alan.

I can forward you the one I compiled for our company. It is in Word format
with screenshots etc.

I adapted it from the RTFM pages and added and deleted some stuff.

Let me know if you want me to send it to you. Its +/- 1.2MB in size

Rehan van der Merwe

-----Original Message-----
From: Alan Sawyer [mailto:alan@linerate.net]
Sent: Thursday, October 10, 2002 12:39 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Users Guide?

Hi All,
Rather than reinvent the wheel does anyone know of a good
users guide for RT already out there? Naturally it will have
to be adapted to the situation but basically a beginners
level user manual?

Alan

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-> users

Have you
read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Since human beings themselves are not fully debugged yet,
there will be bugs in your code no matter what you do.
–Chris Mason, Zero-defects
memo (quoted in Microsoft Secrets, Cusumano and Selby)

9

Thanks Rehan.

They’re now available here:

http://www.linuxaus.com/WebRT%20Manual%20-%20Administration.doc (156K)
http://www.linuxaus.com/WebRT%20Manual%20-%20Installation.doc (176K)
http://www.linuxaus.com/WebRT%20Manual%20-%20User Guide share.doc (1.3M)

Now we both feel like we’ve contributed to the rt2 project :slight_smile:

Regards,
Gonzalo.

++ 10/10/02 14:43 +0200 - Rehan van der Merwe:

10

That last link should probably be:
http://www.linuxaus.com/WebRT%20Manual%20-%20User%20Guide%20share.doc (1.3M)

MattFrom: Gonzalo Servat [mailto:gonzalo@linuxaus.com]
Sent: Thursday, October 10, 2002 9:04 AM
To: Rehan van der Merwe
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Users Guide?

Thanks Rehan.

They’re now available here:

http://www.linuxaus.com/WebRT%20Manual%20-%20Administration.doc (156K)
http://www.linuxaus.com/WebRT%20Manual%20-%20Installation.doc (176K)
http://www.linuxaus.com/WebRT%20Manual%20-%20User Guide share.doc (1.3M)

Now we both feel like we’ve contributed to the rt2 project :slight_smile:

Regards,
Gonzalo.

++ 10/10/02 14:43 +0200 - Rehan van der Merwe:

Hi Gonzalo,

I attached the Admin and Install docs too - they are pretty much mere copies of the RT/FM’s, so I wouldn’t really want to publish them, but maybe it is a good start for other to download and work on it some more.

Thanks for publishing it (in advance)

Rehan

-----Original Message-----
From: Gonzalo Servat [mailto:gonzalo@linuxaus.com]
Sent: Thursday, October 10, 2002 2:40 PM
To: Rehan van der Merwe
Cc: rt-users@lists.fsck.com; jesse@bestpractical.com
Subject: Re: [rt-users] Users Guide?

Hi.

If you can send me the document I’ll put it up on a server
and allow anyone to download it.

Regards,
Gonzalo.

++ 10/10/02 14:32 +0200 - Rehan van der Merwe:

Jesse,

Can I send this to you for review to possibly post with the
contribs??

I am afraid I dont have a spot to publish this.

Rehan

-----Original Message-----
From: THAUVIN Blaise (Dir. Informatique FRP)

[mailto:bthauvin@clearchannel.fr]

Sent: Thursday, October 10, 2002 2:19 PM
To: Rehan van der Merwe; rt-users@lists.fsck.com
Subject: RE: [rt-users] Users Guide?



Hi,

Maybe you could send it to the list, or send a link to it. 
I have a small user guide too, but it is in French.

Yours could be a

starting point for a new, enhanced, guide

blaise

-----Message d'origine----- 
De : Rehan van der Merwe [mailto:rehan@nha.co.za] 
Envoy? : jeudi 10 octobre 2002 14:06 
? : rt-users@lists.fsck.com 
Objet : RE: [rt-users] Users Guide?


Hi Alan.

I can forward you the one I compiled for our company.

It is in Word

format with screenshots etc.

I adapted it from the RTFM pages and added and deleted

some stuff.

Let me know if you want me to send it to you.  Its +/-

1.2MB in size

Rehan van der Merwe

> -----Original Message----- 
> From: Alan Sawyer [mailto:alan@linerate.net] 
> Sent: Thursday, October 10, 2002 12:39 PM 
> To: rt-users@lists.fsck.com 
> Subject: [rt-users] Users Guide? 
> 
> 
> Hi All, 
> Rather than reinvent the wheel does anyone know of a good 
> users guide for RT already out there? Naturally it will have 
> to be adapted to the situation but basically a beginners 
> level user manual? 
> 
> Alan 
> 
> 
> _______________________________________________ 
> rt-users mailing list 
> rt-users@lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-> users 
> 
> Have you 
> read the FAQ? The RT FAQ Manager lives at 
> http://fsck.com/rtfm 
> 
_______________________________________________ 
rt-users mailing list 
rt-users@lists.fsck.com 
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at

http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

11

Thanks,

nice work :slight_smile:

regards
Chrstian

At 00:04 11.10.2002 +1000, Gonzalo Servat wrote:

12

Thanks Rehan.

They’re now available here:

And thanks to all for these. I recommended and installed RT for a company
but only learned enough about it to get it working for them. Now I’ve
gone to work for them (do you think they were so impressed with RT they
hired me? :slight_smile: and I’m going to have to, not only use RT, but probably
change/re-configure the setup some. This will make it much easier.

Well the last three or four months worth of saved RT list messages will
help too so thanks to all on the list also.

Rod
“Open Source Software - Sometimes you get more than you paid for…”

13

These three documents have been copied into

http://fsck.com/pub/rt/contrib/2.0/

It would be great to get the changes in these docs merged back into
fsck.com/rtfm/ If anyone is interested in working on that, please
subscribe to rt-doc-workers@lists.fsck.com and start chatting. We can
get folks who need it access to edit fsck.com/rtfm

-jOn Fri, Oct 11, 2002 at 12:04:10AM +1000, Gonzalo Servat wrote:

Thanks Rehan.

They’re now available here:

http://www.linuxaus.com/WebRT%20Manual%20-%20Administration.doc (156K)
http://www.linuxaus.com/WebRT%20Manual%20-%20Installation.doc (176K)
http://www.linuxaus.com/WebRT%20Manual%20-%20User Guide share.doc (1.3M)

Now we both feel like we’ve contributed to the rt2 project :slight_smile:

Regards,
Gonzalo.

++ 10/10/02 14:43 +0200 - Rehan van der Merwe:

Hi Gonzalo,

I attached the Admin and Install docs too - they are pretty much mere copies of the RT/FM’s, so I wouldn’t really want to publish them, but maybe it is a good start for other to download and work on it some more.

Thanks for publishing it (in advance)

Rehan

-----Original Message-----
From: Gonzalo Servat [mailto:gonzalo@linuxaus.com]
Sent: Thursday, October 10, 2002 2:40 PM
To: Rehan van der Merwe
Cc: rt-users@lists.fsck.com; jesse@bestpractical.com
Subject: Re: [rt-users] Users Guide?

Hi.

If you can send me the document I’ll put it up on a server
and allow anyone to download it.

Regards,
Gonzalo.

++ 10/10/02 14:32 +0200 - Rehan van der Merwe:

Jesse,

Can I send this to you for review to possibly post with the
contribs??

I am afraid I dont have a spot to publish this.

Rehan

-----Original Message-----
From: THAUVIN Blaise (Dir. Informatique FRP)

[mailto:bthauvin@clearchannel.fr]

Sent: Thursday, October 10, 2002 2:19 PM
To: Rehan van der Merwe; rt-users@lists.fsck.com
Subject: RE: [rt-users] Users Guide?



Hi,

Maybe you could send it to the list, or send a link to it. 
I have a small user guide too, but it is in French.

Yours could be a

starting point for a new, enhanced, guide

blaise

-----Message d'origine----- 
De : Rehan van der Merwe [mailto:rehan@nha.co.za] 
Envoy? : jeudi 10 octobre 2002 14:06 
? : rt-users@lists.fsck.com 
Objet : RE: [rt-users] Users Guide?


Hi Alan.

I can forward you the one I compiled for our company.

It is in Word

format with screenshots etc.

I adapted it from the RTFM pages and added and deleted

some stuff.

Let me know if you want me to send it to you.  Its +/-

1.2MB in size

Rehan van der Merwe

> -----Original Message----- 
> From: Alan Sawyer [mailto:alan@linerate.net] 
> Sent: Thursday, October 10, 2002 12:39 PM 
> To: rt-users@lists.fsck.com 
> Subject: [rt-users] Users Guide? 
> 
> 
> Hi All, 
> Rather than reinvent the wheel does anyone know of a good 
> users guide for RT already out there? Naturally it will have 
> to be adapted to the situation but basically a beginners 
> level user manual? 
> 
> Alan 
> 
> 
> _______________________________________________ 
> rt-users mailing list 
> rt-users@lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-> users 
> 
> Have you 
> read the FAQ? The RT FAQ Manager lives at 
> http://fsck.com/rtfm 
> 
_______________________________________________ 
rt-users mailing list 
rt-users@lists.fsck.com 
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at

http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

14

Quick thanks to all the contributed and replied to my request,
see some of you on rt-doc-workers :wink:

AlanOn Fri, 11 Oct 2002, Jesse Vincent wrote:

These three documents have been copied into

http://fsck.com/pub/rt/contrib/2.0/

It would be great to get the changes in these docs merged back into
fsck.com/rtfm/ If anyone is interested in working on that, please
subscribe to rt-doc-workers@lists.fsck.com and start chatting. We can
get folks who need it access to edit fsck.com/rtfm

-j

On Fri, Oct 11, 2002 at 12:04:10AM +1000, Gonzalo Servat wrote:

Thanks Rehan.

They’re now available here:

http://www.linuxaus.com/WebRT%20Manual%20-%20Administration.doc (156K)
http://www.linuxaus.com/WebRT%20Manual%20-%20Installation.doc (176K)
http://www.linuxaus.com/WebRT%20Manual%20-%20User Guide share.doc (1.3M)

Now we both feel like we’ve contributed to the rt2 project :slight_smile:

Regards,
Gonzalo.

++ 10/10/02 14:43 +0200 - Rehan van der Merwe:

Hi Gonzalo,

I attached the Admin and Install docs too - they are pretty much mere copies of the RT/FM’s, so I wouldn’t really want to publish them, but maybe it is a good start for other to download and work on it some more.

Thanks for publishing it (in advance)

Rehan

-----Original Message-----
From: Gonzalo Servat [mailto:gonzalo@linuxaus.com]
Sent: Thursday, October 10, 2002 2:40 PM
To: Rehan van der Merwe
Cc: rt-users@lists.fsck.com; jesse@bestpractical.com
Subject: Re: [rt-users] Users Guide?

Hi.

If you can send me the document I’ll put it up on a server
and allow anyone to download it.

Regards,
Gonzalo.

++ 10/10/02 14:32 +0200 - Rehan van der Merwe:

Jesse,

Can I send this to you for review to possibly post with the
contribs??

I am afraid I dont have a spot to publish this.

Rehan

-----Original Message-----
From: THAUVIN Blaise (Dir. Informatique FRP)

[mailto:bthauvin@clearchannel.fr]

Sent: Thursday, October 10, 2002 2:19 PM
To: Rehan van der Merwe; rt-users@lists.fsck.com
Subject: RE: [rt-users] Users Guide?



Hi,

Maybe you could send it to the list, or send a link to it.
I have a small user guide too, but it is in French.

Yours could be a

starting point for a new, enhanced, guide

blaise

-----Message d'origine-----
De : Rehan van der Merwe [mailto:rehan@nha.co.za]
Envoy? : jeudi 10 octobre 2002 14:06
? : rt-users@lists.fsck.com
Objet : RE: [rt-users] Users Guide?


Hi Alan.

I can forward you the one I compiled for our company.

It is in Word

format with screenshots etc.

I adapted it from the RTFM pages and added and deleted

some stuff.

Let me know if you want me to send it to you.  Its +/-

1.2MB in size

Rehan van der Merwe

> -----Original Message-----
> From: Alan Sawyer [mailto:alan@linerate.net]
> Sent: Thursday, October 10, 2002 12:39 PM
> To: rt-users@lists.fsck.com
> Subject: [rt-users] Users Guide?
>
>
> Hi All,
> Rather than reinvent the wheel does anyone know of a good
> users guide for RT already out there? Naturally it will have
> to be adapted to the situation but basically a beginners
> level user manual?
>
> Alan
>
>
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-> users
>
> Have you
> read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm
>
_______________________________________________
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at

http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm