I am trying to figure out how to do a monthly report for the activity we
had go through RT, and I am having a devil of a time trying to figure
out how to build my query.
Basically I want any ticket included which was open, stalled, or new at
ANY point during the month of January. Said another way, I do NOT want
it to include tickets which were open then resolved prior to January 1,
nor new tickets since the beginning of Feb.
Surely this is the kind of report that other folks are running on a
routine basis, right?
Chris Barnes AOL IM: CNBarnes
email@example.com Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: firstname.lastname@example.org
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590