Hi,
I am trying to get RT working in a fashion that is suitable for our environment
and I
was wondering if any of you would know how to change the subject line which
currently
only displays [anl.gov
#51]. I would like it to display [anl.gov / Security_Queue #51 ]
or something similar. Any help would be greatly appreciated.
Thanks,
Dan
At 15:06 06.11.2002 -0600, Rohan, Daniel G. wrote:
Hi,
I am trying to get RT working in a fashion that is suitable for our
environment and I
was wondering if any of you would know how to change the subject line
which currently
only displays
http://us.f147.mail.yahoo.com/ym/ShowLetter?MsgId=8150_1993153_76408_1153_745_0_1777&YY=58831&inc=200&order=down&sort=date&pos=0&view=&head=&box=Inbox[anl.gov
#51]. I would like it to display [anl.gov / Security_Queue #51 ]or something similar. Any help would be greatly appreciated.
I believe this would not make too much sense. When the Queue is changed the
user has to change the subject line. This is not very transparent. With the
subject not containing the queue-name the requestor can always use his
“reply” function and the reply is automatically assigned to the right ticket.
Best regards,
Nils