Modify ticket

Hi

Is ModifyTicket right needed to let users own Ticket ?

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At 05:37 AM 1/15/2003 -0800, kh es wrote:

Hi

Is ModifyTicket right needed to let users own Ticket ?

Hi

No, OwnTicket right is required to Own Ticket

Hi

Is ModifyTicket right needed to let users own Ticket ?

Hi

No, OwnTicket right is required to Own Ticket

But I tried to give the user OwnTicket right without Modifyticket right, but he get permission denied ?

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kh es wrote:

But I tried to give the user OwnTicket right without Modifyticket right,
but he get permission denied ?

OwnTicket gives him the right to own a ticket, in the sense that
the ticket may be owned by him. It does not give him the permission
to modify the ownership of the ticket – for that, he does require
ModifyTicket (I believe.)

Cryptic enough? :slight_smile:
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

kh es wrote:

But I tried to give the user OwnTicket right without Modifyticket right,
but he get permission denied ?

OwnTicket gives him the right to own a ticket, in the sense that
the ticket may be owned by him. It does not give him the permission
to modify the ownership of the ticket – for that, he does require
ModifyTicket (I believe.)

I believe it 's like that. So I we do not have the right ModifyTicket
the buttons Open, Resolve, Take or Steal (all the actions that modify
the ticket) should not de displayed when we see a ticket we do not own.

My company do not want to allow all the users to be able to modify all
tickets, but we want to allow people that take (not steal) some tickets.
Any suggestions ?

Regards,
Laurent.