Modify CustomFields

Hi!

I added new CustomField “Clients” where displaying our company’s
customers. Can i grant a simple user to add a new value in this
customfield? In Wiki i found next:

"A user with the right AdminCustomFields can:

  • create CustomFields for a queue
  • add and delete values to queue custom fields
  • change queue custom field properties

This right can be granted to a user in a global context,
or on a queue-by-queue basis. To be able to use this right, the
user also needs the SeeQueue right (but I didn’t check that!)"

But apparently this right not works such as i want. Can anybody
help me?

WBR, Krasavin Andrey

Hi!

I added new CustomField “Clients” where displaying our company’s
customers. Can i grant a simple user to add a new value in this
customfield? In Wiki i found next:

"A user with the right AdminCustomFields can:

  • create CustomFields for a queue
  • add and delete values to queue custom fields
  • change queue custom field properties

This right can be granted to a user in a global context,
or on a queue-by-queue basis. To be able to use this right, the
user also needs the SeeQueue right (but I didn’t check that!)"

But apparently this right not works such as i want. Can anybody
help me?

What version of RT?

What version of RT?

Version : 3.4.1

WBR, Krasavin Andrey

What version of RT?

Version : 3.4.1

CF rights are more granular in 3.4.x. See Configuration->Custom Fields->
(Select CF)->Group Rights

-Todd

CF rights are more granular in 3.4.x. See Configuration->Custom Fields->
(Select CF)->Group Rights

I grant all rights from Configuration->Custom Fields->Client->Group Rights
and then login as simple user from that group. But i don’t see
anything about configuration CF ^(.

WBR, Krasavin Andrey

CF rights are more granular in 3.4.x. See Configuration->Custom Fields->
(Select CF)->Group Rights

I grant all rights from Configuration->Custom Fields->Client->Group Rights
and then login as simple user from that group. But i don’t see
anything about configuration CF ^(.

What do you mean, “But i don’t see anything about configuration CF”?

What do you mean, “But i don’t see anything about configuration
CF”?

I mean when i login as user (not root) i have Homepage, Tickets,
RTFM, Tools and Approval tabs but no have Configuration->CF tab.

WBR, Krasavin Andrey

Do you have Show Config Tab granted?

DB

Krasavin Andrey wrote:>On Tue, Mar 15, 2005 at 08:29:08AM -0500, Todd Chapman wrote:

What do you mean, “But i don’t see anything about configuration
CF”?

I mean when i login as user (not root) i have Homepage, Tickets,
RTFM, Tools and Approval tabs but no have Configuration->CF tab.

You would probably need to copy
[rtinstall]/share/html/Admin/Elements/Tabs to the
[rtinstall]/local/html/Admin/Elements directory and modify it there. I
would imagine you could emulate the if ($session{‘CurrentUser’}…
portion of /Elements/Tabs to regulate which tabs can be seen. I don’t
have a 3.4.x box to test against at the moment, so I can’t really do any
more testing.

DB

Krasavin Andrey wrote: