Yes indeed. We use Oracle 9 in Prod at the moment, but will be on 10
soon. I just upgraded my Dev to 3.6.6 so I think my SearchBuiler is at
1.53. In Prod we are at 3.6.4 and 1.49 respectively. Prod doesn’t seem
to show this problem. I also noticed that in DEV, the CF’s are spread
out all over the place horizontally, not just vertically. All over the
place, really. It seems to put a “Select one” CF in between my “Fill one
text” CF’s so that on the left side I may have a “fill one text” CF,
then on the right a “Select one”, then on the next line, it is reversed,
throw a “fill one text” CF way out to the right. Looks horribly ugly.
I’m not planning on upgrading to any more 3.6.x versions. As soon as
3.8 is ready, I’m putting it in. However, a patch to THAT problem would,
of course, be considered.
Stephen, thanks a bunch for your help. We are getting bigger here by
the month. I just added 25 more tech support queues AND they are now
wanting me to use the CF URL link ability to tie in a “Resolve” to
linking to version control. Kool, huh? that should a a LOT of fun.
LBNLOn 6/25/2008 6:40 AM, Stephen Turner wrote:
Are you seeing this problem (custom fields not in the order you specify)
on ticket display & basics screens too? Are you using Oracle, and what
version of DBIx::SearchBuilder do you have?
After a recent upgrade of DBIx::SearchBuilder, we are seeing ticket
custom fields in the wrong sequence on all ticket screens. I believe
this is a bug in the Oracle-specific code in SearchBuilder - I will post
specific details when I’ve done a bit more research. I see the problem
on SearchBuilder 1.51 and 1.53.
Does anyone else running Oracle see this problem?
At 6/20/2008 07:33 PM, you wrote:
When my users go into the "new Ticket" screen to create a
custom fields that are available are scattered all over the place. I’d
like to arrange them, somehow. I’ve gone to
Configuration->Queues->Ticket Custom Fields and re-arranged the order of
how they are to be displayed, but that just moves them up and down and
THAT doesn’t always work. How can I keep RT from squeezing them into the
screen on the left or right of another field as well as get them in the
right top-down order? Thanks in advance.