Modify AutoReply script

I want to create a Queue that will not generate an AutoReply when a
ticket is created. I am setting up a queue to log my backup summaries
AutoReply scrip is a Global one and if I try to remove it I remove it
from the entire system. I want to add an option that will send an
AutoReply unless the queue is equal to “Backup” (My backup Queue).

TIA

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

“Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!”

Search in archives there is many solutions.On 5/18/06, John Boris jboris@adphila.org wrote:

I want to create a Queue that will not generate an AutoReply when a
ticket is created. I am setting up a queue to log my backup summaries
from my server pool. I don’t need a reply back to a backup daemon. The
AutoReply scrip is a Global one and if I try to remove it I remove it
from the entire system. I want to add an option that will send an
AutoReply unless the queue is equal to “Backup” (My backup Queue).

TIA

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

“Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!”


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Best regards, Ruslan.

I’m following the wiki’s advice here:
http://wiki.bestpractical.com/index.cgi?UniqueAutoReplies (“the easy
way”)

It picks up the new template, but always fails, logging the following
error:
RT: error: couldn’t parse head; error near: Thanks for emailing
info@insomniacgames.com.
(/usr/local/rt3/lib/RT/Template_Overlay.pm:369)

It always has this parse error on the first line of the template body,
no matter the content.

I’ve deleted that template, and re-created it several times. I’ve
changed the text into many various iterations, from the full body (which
I’d like to have) down to as simple as “hi” - it always gives the parse
error.

I’ve even gone as far as to create a completely blank template, named
Autoreply, no description, no body-text, and the error is still logged.

If I delete the template altogether, the global template is picked up &
used perfectly fine.

I should note I’ve created a custom Resolved template for this same
queue and it works fine. I almost want to say it feels like it’s
something specific to ‘Autoreply’.

Any ideas on what I can look at? I’ve not seen (going back to July’05)
anything in the archives that would seem to talk about this.

Thanks!
Steve Kirk
IT Group
Insomniac Games