Modify and Save existing Searches: Advanced Format Page

I’m using RT 4.02 and logged in as root. I’m trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from “subject” to subject1" – just to see if it will work. I’m using the Advanced Edit Query view (from the Advanced link at the top of the page). No matter what I do I can’t seem to get it to save the search.

I load the query. Click on advanced. Under the format field I just change the subject title to “subject1”. Click “Apply”. I get returned to the main edit screen. Then click “update format and search”. The query works and the format change is taken. I can click on “Edit Search” again to get back to the main edit page – but the option to save the search isn’t there (or rather update). If I click save it creates an unnamed search. If I click save and manually set the name to the name of the search I am trying to edit (just type it in) then I get two searches with the same name. How do I modify the search and save it if I go to the advanced edit page?

As long as I don’t go to the advanced page I can save changes all day long. Is this a bug, it’s not intended to work that way, or am I doing something wrong? – Thanks.

I have the same issue, it seems like when you go to the advanced page and back the Saved Search Name is not populated anymore. This seems like a bug to me. I usually have to save the Search as a different name, delete the original, and then change the name of the new one to match the old. :frowning:
Chris-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Shawn O’Connor
Sent: Thursday, September 08, 2011 12:47 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Modify and Save existing Searches: Advanced Format Page

I’m using RT 4.02 and logged in as root. I’m trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from “subject” to subject1" – just to see if it will work. I’m using the Advanced Edit Query view (from the Advanced link at the top of the page). No matter what I do I can’t seem to get it to save the search.

I load the query. Click on advanced. Under the format field I just change the subject title to “subject1”. Click “Apply”. I get returned to the main edit screen. Then click “update format and search”. The query works and the format change is taken. I can click on “Edit Search” again to get back to the main edit page – but the option to save the search isn’t there (or rather update). If I click save it creates an unnamed search. If I click save and manually set the name to the name of the search I am trying to edit (just type it in) then I get two searches with the same name. How do I modify the search and save it if I go to the advanced edit page?

As long as I don’t go to the advanced page I can save changes all day long. Is this a bug, it’s not intended to work that way, or am I doing something wrong? – Thanks.
RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011

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I have the same issue, it seems like when you go to the advanced page and back the Saved Search Name is not populated anymore. This seems like a bug to me. I usually have to save the Search as a different name, delete the original, and then change the name of the new one to match the old. :frowning:

There’s an open ticket being worked for this issue

http://issues.bestpractical.com/Ticket/Display.html?id=18001&user=guest&password=guest

-kevin

Well, at least its on the radar and I know I’m not going crazy. Thanks for the update.

Also – is there a workaround that you know of? Any idea when a fix will be available?

Thanks again.— On Thu, 9/8/11, Kevin Falcone falcone@bestpractical.com wrote:

From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] Modify and Save existing Searches: Advanced Format Page
To: rt-users@lists.bestpractical.com
Date: Thursday, September 8, 2011, 12:22 PM
On Thu, Sep 08, 2011 at 12:53:49PM 0400, Christopher Lasater wrote:

I have the same issue, it seems like when you go to
the advanced page and back the Saved Search Name is not
populated anymore. This seems like a bug to me.
I usually have to save the Search as a different name,
delete the original, and then change the name of the new one
to match the old. :frowning:

There’s an open ticket being worked for this issue

http://issues.bestpractical.com/Ticket/Display.html?id=18001&user=guest&password=guest

-kevin

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]
On Behalf Of Shawn O’Connor
Sent: Thursday, September 08, 2011 12:47 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Modify and Save existing Searches:
Advanced Format Page

I’m using RT 4.02 and logged in as root. I’m
trying to modify an existing search from the Advanced Edit
Search page. Something simple like change the display
Title from “subject” to subject1" – just to see if it will
work. I’m using the Advanced Edit Query view (from the
Advanced link at the top of the page). No matter what
I do I can’t seem to get it to save the search.

I load the query. Click on advanced. Under
the format field I just change the subject title to
"subject1". Click “Apply”. I get returned to the
main edit screen. Then click “update format and
search”. The query works and the format change is
taken. I can click on “Edit Search” again to get back
to the main edit page – but the option to save the search
isn’t there (or rather update). If I click save it
creates an unnamed search. If I click save and
manually set the name to the name of the search I am trying
to edit (just type it in) then I get two searches with the
same name. How do I modify the search and save it if I
go to the advanced edit page?

As long as I don’t go to the advanced page I can save
changes all day long. Is this a bug, it’s not intended
to work that way, or am I doing something wrong? – Thanks.

-----Inline Attachment Follows-----


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19,
    2011
  • Washington DC, USA — October 31 & November 1,
    2011
  • Melbourne VIC, Australia — November 28 & 29,
    2011
  • Barcelona, Spain — November 28 & 29,
    2011

Well, at least its on the radar and I know I’m not going crazy. Thanks for the update.
Also – is there a workaround that you know of? Any idea when a fix will be available?

The only real workaround would be crafting your own requests in the
query builder or editing the attribute at the perl level.

There’s an active branch. It’ll be in 4.0.3 assuming it’s approved
for merge.

-kevin> — On Thu, 9/8/11, Kevin Falcone falcone@bestpractical.com wrote:

From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] Modify and Save existing Searches: Advanced Format Page
To: rt-users@lists.bestpractical.com
Date: Thursday, September 8, 2011, 12:22 PM
On Thu, Sep 08, 2011 at 12:53:49PM 0400, Christopher Lasater wrote:

I have the same issue, it seems like when you go to
the advanced page and back the Saved Search Name is not
populated anymore. This seems like a bug to me.
I usually have to save the Search as a different name,
delete the original, and then change the name of the new one
to match the old. :frowning:

There’s an open ticket being worked for this issue

http://issues.bestpractical.com/Ticket/Display.html?id=18001&user=guest&password=guest

-kevin

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]
On Behalf Of Shawn O’Connor
Sent: Thursday, September 08, 2011 12:47 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Modify and Save existing Searches:
Advanced Format Page

I’m using RT 4.02 and logged in as root. I’m
trying to modify an existing search from the Advanced Edit
Search page. Something simple like change the display
Title from “subject” to subject1" – just to see if it will
work. I’m using the Advanced Edit Query view (from the
Advanced link at the top of the page). No matter what
I do I can’t seem to get it to save the search.

I load the query. Click on advanced. Under
the format field I just change the subject title to
"subject1". Click “Apply”. I get returned to the
main edit screen. Then click “update format and
search”. The query works and the format change is
taken. I can click on “Edit Search” again to get back
to the main edit page – but the option to save the search
isn’t there (or rather update). If I click save it
creates an unnamed search. If I click save and
manually set the name to the name of the search I am trying
to edit (just type it in) then I get two searches with the
same name. How do I modify the search and save it if I
go to the advanced edit page?

As long as I don’t go to the advanced page I can save
changes all day long. Is this a bug, it’s not intended
to work that way, or am I doing something wrong? – Thanks.

-----Inline Attachment Follows-----


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19,
    2011
  • Washington DC, USA — October 31 & November 1,
    2011
  • Melbourne VIC, Australia — November 28 & 29,
    2011
  • Barcelona, Spain — November 28 & 29,
    2011

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011