Reposting as my other address isn’t subscribed, so apologies if this comes
through twice, or if the moderator reads this… ignore the other message
in your moderation queue. ![]()
I’ve looked at
http://www.fsck.com/pub/rt/contrib/2.0/OwnerChange/OwnerChange.pm
How would I modify that to only return true when the owner changed from
‘Nobody’.
i.e. to setup a condition that gets executed when a ticket is initially
picked up ?
Many thanks in advance for any help ![]()
Cheers,
Al