please find attached all customizations I’ve done for our site
running RT 2.0.13.
Hoping somebody would find this useful and that these would eventually
propagate into future RT releases.
Dialog Semiconductor GmbH
These files will generate a statistics page for new, open and
resolved tickets for all (non-pseudo) Resolver groups :
reference to ADDONS is done in this file :
- This file will also list the Users’ Real Name :
- These files will list 50 NEW tickets with owner Nobody and
put this to the main home page. Purpose is to encourage resolvers
to work on these tickets …
- Minor modification in layout on main Tabs. Before, a user could easily
create a ticket in a wrong (default) queue
- No special/additional watchers to be added in Modify_Ticket/People.
We would like to just have the default watchers there, and use
the functionality of rt2.0.13 with notifying special CCs and BCCs
on a comment and/or reply
- Some more information posted on the main login screen :
- Exchanged Oragnization in favour to City for searching Users :
Keywords. (Oh my goodness ! :-))
We do want the user to fill out keywords upon creation of a ticket.
The following prerequisite in entering global keywords must be met:
Any leaf keyword would be entered with a 2 digit number, beginning
with ‘00’ and immediately followed by a ‘/’ , e.g :
This mechanism will ease the modifications below :
8a. Enabling Keywords to be displayed in SelfService :
8b. Enabling Keywords to be filled out by Resolvers :
8c. Enabling Keywords to be filled out with SelfService :
- Default action we want to have respond instead of comment:
rt2.0.13_custom.tar.gz (10.5 KB)