Mobile UI differences versus full web interface

RT Users
1

Hi,

We are using the Mobile Interface more and more frequently and some
users have complained about differences in the Mobile UI versus the full
interface. Can anyone
tell me if any of these differences can be fixed or modified to make
them behave
like the full interface?

(RT 3.8.5 with Apache SSL)

  1. The Mobile Quicksearch box will not find any resolved tickets.

Our full web interface will return resolved tickets in the Quick Search
box (we don’t have any modifications to share/html/Elements/Quicksearch
==> local/html/Elements/Quicksearch; as per the QuickSearch Wiki
item). The mobile interface returns
0 results when you enter a resolved ticket number in the QuickSearch box.

  1. Mobile interface doesn’t allow you to edit any attributes.
    The Mobile interface
    gives you a “basic” view of any ticket, but unlike the full web
    interface, you can’t
    change any of the attributes (like Subject, status, Queue, Priority etc)

  2. Mobile interface doesn’t know you Signature, as defined in your RT
    preferences.

The signature you defined in your RT preferences, is not used for
comments or
correspondence through the mobile interface. Can it be used?

I find these differences with devices:

  • Palm Pixi+ and latest WebOS
  • Apple iPhone and Safari

Thanks,

Susan McClure

2

(RT 3.8.5 with Apache SSL)

  1. The Mobile Quicksearch box will not find any resolved tickets.

Our full web interface will return resolved tickets in the Quick Search
box (we don’t have any modifications to share/html/Elements/Quicksearch
==> local/html/Elements/Quicksearch; as per the QuickSearch Wiki
item). The mobile interface returns
0 results when you enter a resolved ticket number in the QuickSearch box.

I can’t replicate this on 4.0 (which has the Mobile UI built in and a
number of Simple Search enhancements). However, the default in 3.8.5
was not to return resolved tickets, so I assume you have a callback or
other local modification to introduce that behavior.

  1. Mobile interface doesn’t allow you to edit any attributes.
    The Mobile interface
    gives you a “basic” view of any ticket, but unlike the full web
    interface, you can’t
    change any of the attributes (like Subject, status, Queue, Priority etc)

I don’t believe that attribute editing is currently a feature of the
Mobile UI. We’d take patches to add the functionality.

  1. Mobile interface doesn’t know you Signature, as defined in your RT
    preferences.

The signature you defined in your RT preferences, is not used for
comments or
correspondence through the mobile interface. Can it be used?

This sounds like a bug, can you report it to the bug tracker?

-kevin