Misunderstanding in regards to reminders

My sincere apologies.

It seems we misunderstood what reminders could do and what they were actually for.

We had thought they could perhaps be used to set a reminder for example that additional information was needed, and were sort of a reminder to a user in regards to a ticket.

I believe this was wrong on our part.

There are for sending out a reminder that a ticket is due in x number of days for example. That sort of thing. Correct?


Ray Corbett Technology Projects Manager

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