My sincere apologies.
It seems we misunderstood what reminders could do and what they were actually for.
We had thought they could perhaps be used to set a reminder for example that additional information was needed, and were sort of a reminder to a user in regards to a ticket.
I believe this was wrong on our part.
There are for sending out a reminder that a ticket is due in x number of days for example. That sort of thing. Correct?
Ray Corbett Technology Projects Manager