Missing Predefined Search Portal

RT Users
1

We installed RT 4.0.10 and all was working fine

Suddenly this morning on the RT at a Glance page the My Tickets Portal is missing.

In it’s place is the text Predefined search My Tickets not found.

If I select the Edit option in the large Available selection list on the far left of the interface I now longer have the selection option My Tickets

All others are there, QuickCreate, Quicksearch, MyAdminQueus etc.

[ARC]http://www.arcproductions.com/

Ray Corbett Technology Projects Manager

p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.comhttp://www.arcproductions.com

2

Suddenly this morning on the RT at a Glance page the My Tickets Portal is missing.

In it’s place is the text Predefined search My Tickets not found.

If I select the Edit option in the large Available selection list on the far left of the
interface I now longer have the selection option My Tickets

All others are there, QuickCreate, Quicksearch, MyAdminQueus etc.

If you go into the DB and run
select * from Attributes where Name = ‘Search - My Tickets’;
What do you see?

-kevin