I upgraded RT last week from 4.0.19 to 4.4.1 with no problem.
When we reply to a ticket and attach more than 1 file the mail usually
drop some attachments.
We drop 5 files in the box ‘attach’ below the answer. The files seams to
be downloaded as we see no more progress bar and the OK logo appear for
3 seconds on the file. Then we write the answer and click the ‘Update
On the correspondence history and the outgoing mail there is only 3
files, same 3 files for the ‘attachment’ info on that ticket. We have to
write another answer with the 2 missing files.
We have no problem if the files are already on the server and we just
select them with the checkbox in the ‘Include attachments’ below the
The 5 files are very small: < 100kB each.
I don’t know where to investigate !