Missing icon

RT Users
1

Hi,
After installing JSGantt plugin (not sure if there’s any relationship
though) there’s something missing in the ticket’s page
(//mydomain/rt/Ticket/Display.html?id=nn)
The link this icon is pointing is
//mydomain/rt/Helpers/Toggle/TicketBookmark?id=nn
If clicking in the missing icon, a stared icon appears, as shown in
the screenshot.
If I click again into the yellow star, it simply dissapears.
Any clues?
Thanks!

jm

2

Hi,
After installing JSGantt plugin (not sure if there’s any relationship
though) there’s something missing in the ticket’s page
(//mydomain/rt/Ticket/Display.html?id=nn)
The link this icon is pointing is
//mydomain/rt/Helpers/Toggle/TicketBookmark?id=nn

You can temporarily take JSGantt out of the @Plugins list to see if it
makes things better.

If clicking in the missing icon, a stared icon appears, as shown in
the screenshot.
If I click again into the yellow star, it simply dissapears.

What’s your apache access / error logs for the image request?

-kevin

3

I disabled JSGantt and same problem.
No special error logs in /var/log/apache2/error.log
:frowning:
jm

4

Hi,
After installing JSGantt plugin (not sure if there’s any relationship
though) there’s something missing in the ticket’s page
(//mydomain/rt/Ticket/Display.html?id=nn)
The link this icon is pointing is
//mydomain/rt/Helpers/Toggle/TicketBookmark?id=nn
If clicking in the missing icon, a stared icon appears, as shown in
the screenshot.
If I click again into the yellow star, it simply dissapears.
Any clues?
Thanks!

The problem is caused by the Mason-Handler. It doesn’t bypass the icon
file. I have faced the same problem a few days ago too.

Check if there is an autohandler or dhandler file in
local/html/NoAuth/images and test what happens when you remove them. I
don’t recall how I fixed it, but in the end I remove these files from
there and it worked. Remember to restart your http-server after the change.

The icon file, btw, is share/html/NoAuth/images/empty_star.gif

Mit freundlichen Gr��en/ Sincerely yours

Alexander Reinzsch
IT-software engineer
NetSystem
Netzwerk- und Systemtechnik GmbH

5

Quite strange: I removed autohandler file, restarted apache2, and the
problem still happened.
Then restored autohandler file again, and now the problem looks solved.
Can’t understand the reason, but…
Thank you very much.