Missing FinalPriority after upgrade from 4.4.3 to 5.01

1

Hi,
We have upgraded from 4.4.3 to 5.01 and all is well.
Users are asking what happened to final priority.
Any help would be appreciated.
Thank you

2

From
https://docs.bestpractical.com/rt/5.0.1/UPGRADING-4.4.html

We removed the InitialPriority , FinalPriority , and DefaultDueIn columns from the Queues table. In their stead we have a more general ->DefaultValue call, e.g.

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3

As noted by @knation, we made some changes to priority, specifically we cored the extension RT::Extension::PriorityAsString. There is a note in the upgrading doc here if you search for PriorityAsString:

https://docs.bestpractical.com/rt/5.0.1/UPGRADING-5.0.html

So you can set $EnablePriorityAsString to false to continue using numbers for priority.

Final Priority is also still there, but we got a lot of feedback over the years that users found it confusing, so in RT 5 we hid it. If you still want to use it, add this bit of custom CSS on the Theme page:

.FinalPriority, .TicketFinalPriority {
    display: flex;
}
.priority div.value .current-value {
    visibility: visible;
}
.priority div.value .current-value .FinalPriority {
    display: inline;
}

That should make Final Priority appear again. We’ll add this CSS note on the upgrading page.

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