Missing directory in configuration link

The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration > Global > Custom Fields.
The top menu final link is ok just the ones in the content area.

MENU: /Admin/Global/CustomFields/Users.html
CONTENT: /Admin/Global/Users.html

This appears to be a session variable issue, it only happens when you
navigate through the top menu and try to click one of the final links
(users, groups, queues, tickets, ticket transactions) in the main
window. If you navigate through the main window it appears to be ok.

I believe I have posted something similar this before but it appears to
only happen in the situation described above, perhaps as a result of the
fix (which was top menu links not working).

The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration > Global > Custom Fields.
The top menu final link is ok just the ones in the content area.

MENU: /Admin/Global/CustomFields/Users.html
CONTENT: /Admin/Global/Users.html

You don’t say what version of RT you’re running, but I’m not able
to replicate this on rt3.fsck.com which is 3.8.1rc4

-kevin

Kevin Falcone wrote:> On Aug 14, 2008, at 1:46 PM, Curtis Bruneau wrote:

The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration > Global > Custom Fields.
The top menu final link is ok just the ones in the content area.

MENU: /Admin/Global/CustomFields/Users.html
CONTENT: /Admin/Global/Users.html

You don’t say what version of RT you’re running, but I’m not able
to replicate this on rt3.fsck.com which is 3.8.1rc4

-kevin

This appears to be a session variable issue, it only happens when you
navigate through the top menu and try to click one of the final links
(users, groups, queues, tickets, ticket transactions) in the main
window. If you navigate through the main window it appears to be ok.

I believe I have posted something similar this before but it appears
to
only happen in the situation described above, perhaps as a result of
the
fix (which was top menu links not working).


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Commercial support: sales@bestpractical.com

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Oops sorry, rt 3.8.1rc4/fastcgi
Client: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.16)
Gecko/20080702 Iceweasel/2.0.0.16 (Debian-2.0.0.16-0etch1).

The links do work unless you navigate a certain way, It could only be my
instance but when I click Configuration on the left then Global on top
then Custom Fields on top, the links on top are ok but the ones below
are missing that one directory.

Curtis

Curtis Bruneau wrote:

Kevin Falcone wrote:

The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration > Global > Custom Fields.
The top menu final link is ok just the ones in the content area.

MENU: /Admin/Global/CustomFields/Users.html
CONTENT: /Admin/Global/Users.html

You don’t say what version of RT you’re running, but I’m not able
to replicate this on rt3.fsck.com which is 3.8.1rc4

-kevin

This appears to be a session variable issue, it only happens when you
navigate through the top menu and try to click one of the final links
(users, groups, queues, tickets, ticket transactions) in the main
window. If you navigate through the main window it appears to be ok.

I believe I have posted something similar this before but it appears
to
only happen in the situation described above, perhaps as a result of
the
fix (which was top menu links not working).


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Oops sorry, rt 3.8.1rc4/fastcgi
Client: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.16)
Gecko/20080702 Iceweasel/2.0.0.16 (Debian-2.0.0.16-0etch1).

The links do work unless you navigate a certain way, It could only be my
instance but when I click Configuration on the left then Global on top
then Custom Fields on top, the links on top are ok but the ones below
are missing that one directory.

Curtis
Ok I think I know the reason now, the links in the content area just
have the File.html in the href=’’ but the link to the page from the top
menu is /Admin/Global/CustomField and the bottom one is
/Admin/Global/CustomField/index.html

Basically thats how relative links work, there’s no / at the end of the
first url so it tries to look in … because it thinks CustomField is a
file not a Directory/. If i add a / to the end the links are ok, So the
fix would probably to put the /index.html ahead of the top Custom Fields
link, this is the brower behavior doing it.

Sorry for the confusion.

Curtis

Oops sorry, rt 3.8.1rc4/fastcgi
Client: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.16) Gecko/
20080702 Iceweasel/2.0.0.16 (Debian-2.0.0.16-0etch1).

The links do work unless you navigate a certain way, It could only
be my instance but when I click Configuration on the left then
Global on top then Custom Fields on top, the links on top are ok
but the ones below are missing that one directory.

Ok I think I know the reason now, the links in the content area just
have the File.html in the href=’’ but the link to the page from the
top menu is /Admin/Global/CustomField and the bottom one is /Admin/
Global/CustomField/index.html

Basically thats how relative links work, there’s no / at the end of
the first url so it tries to look in … because it thinks
CustomField is a file not a Directory/. If i add a / to the end the
links are ok, So the fix would probably to put the /index.html ahead
of the top Custom Fields link, this is the brower behavior doing it.

Sorry for the confusion.

With the clearer regressions I’ve been able to replicate this.
Yep, this is a regression from 3.8.0 in a feature that was added
recently.
You’ll get mail about a ticket and we’ll get this fixed for 3.8.1

-kevin