"Missing 'Critical' Priority Option for Tickets"

1

Hi everyone, I have RT version 5.0.7 installed. My concern is that there is no “Critical” option in the Priority field—only Low, Medium, and High are available. Can anyone help me with this?

rt ticket priority
rt ticket priority959×735 37.1 KB

2

Either make a new custom field, or set something like this in your config
Set(%PriorityAsString,
Default => {low => 0, Medium => 50, High => 75, Critical => 100}
);

1 Like
3

"Hi @G.Booth, thank you so much for your quick response. Yes, the ‘Critical’ option is now showing.
Thank you so much!!

4

Just be careful not to mix and match your config, between the new-ish gui DB option and the flat file version, of older RTs

5

I’ll do that, Thank you for the tip.