Missing configuration section without SuperUser rights

Hi,

I’m running RT 3.0.11 on RHEL3 and am attempting to grant a group the
rights to manage custom fields, templates and scrips for only one queue
in RT. When I give this group the ‘AdminCustomFields’ right, the
Configuration link doesn’t show up. Without the Configuration section, I
can see no other way to create or modify custom fields.

If I grant SuperUser rights to a user in the Global section, they can
see the Configuration link; however, I do not wish to give SuperUser
access to the users in this group.

Has anyone run into this problem? Any pointers would be greatly
appreciated.

Thanks,

Julie Konvicka

Julie Konvicka wrote:

Hi,

I’m running RT 3.0.11 on RHEL3 and am attempting to grant a group the
rights to manage custom fields, templates and scrips for only one queue
in RT. When I give this group the ‘AdminCustomFields’ right, the
Configuration link doesn’t show up. Without the Configuration section, I
can see no other way to create or modify custom fields.
I think you’ve used customization from:
http://wiki.bestpractical.com/?HideConfigurationTab
or something similar

Aah, as explained in the wiki, I found this in local/Elements/Tabs.

Thanks!

Julie KonvickaOn Wed, 2004-11-17 at 01:40, Ruslan U. Zakirov wrote:

Julie Konvicka wrote:

Hi,

I’m running RT 3.0.11 on RHEL3 and am attempting to grant a group the
rights to manage custom fields, templates and scrips for only one queue
in RT. When I give this group the ‘AdminCustomFields’ right, the
Configuration link doesn’t show up. Without the Configuration section, I
can see no other way to create or modify custom fields.
I think you’ve used customization from:
http://wiki.bestpractical.com/?HideConfigurationTab
or something similar

If I grant SuperUser rights to a user in the Global section, they can
see the Configuration link; however, I do not wish to give SuperUser
access to the users in this group.

Has anyone run into this problem? Any pointers would be greatly
appreciated.

Thanks,

Julie Konvicka


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