I have a riddle. I’m using RT 3.6.4 (upgraded from 3.4.2) installed from
source on Debian Etch. Recently I’ve noticed, that comments added from
web interfaces do not show int the ticket listing. The mail about such
comment is sent properly as the scrips state. Does anyone have any idea
what can be wrong?
The funniest thing is, that this comment loss only takes place in some
cases, but I fail to find a scheme in this.
Any help will be appreciated
Pawel Weglewski
Konsultant ds. Nowych Technologii
Cirrus - Aedificaremus Tibi
tel.: (058) 530 03 63
mail: pweglewski@cirrus.pl
Message: 2
Date: Wed, 19 Sep 2007 13:49:19 +0200
From: Pawel Weglewski rt_admin@cirrus.pl
Subject: [rt-users] Missing comments from Web interface
To: rt-users@lists.bestpractical.com
Message-ID: 46F10CBF.4060109@cirrus.pl
Content-Type: text/plain; charset=ISO-8859-1
I have a riddle. I’m using RT 3.6.4 (upgraded from 3.4.2) installed from
source on Debian Etch. Recently I’ve noticed, that comments added from
web interfaces do not show int the ticket listing. The mail about such
comment is sent properly as the scrips state. Does anyone have any idea
what can be wrong?
The funniest thing is, that this comment loss only takes place in some
cases, but I fail to find a scheme in this.
Any help will be appreciated
I’ve traced the problem to the ShowHistory module. In some tickets it
does not display all transactions and does not display footer. When I
change the order of the displayed transactions, I see all missing
transactions, but only the missing ones. The previously displayed ones
are now missing. I think that the lack of footer may be a hint. Any
ideas how to repair this?
Pawel Weglewski
Konsultant ds. Nowych Technologii
Cirrus - Aedificaremus Tibi
tel.: (058) 530 03 63
mail: pweglewski@cirrus.pl