Minor rt2 errors

RT Users
1

Hello all! We have moved from an older version of rt to rt2 wow… nice
web interface.

Rt 2.0.9 is th version, it is running on a redhat 7.2 box. With qmail as
the mailer.

here is what the mail logs are telling me:

@400000003c3c14cf276a0cbc delivery 48: success:
No_permission_to_create_tickets_in_the_queue_‘general’.qmail-inject:_fatal:
_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/Create_failed:
0/0/No_permission_to_create_tickets_in_the_queue’general’._did_0+0+1/
@400000003c3c14cf2a41b214 status: local 0/10 remote 0/20

any ideas?

thanks!

-Mathew

2

Hello Mathew,

:_RT::CorrespondAddress.not.set
is listed in your error message, its in etc/config.pm

Also make sure you correctly configured rights in the web interface
Steve PoirierFrom: “Mathew Anderson” mathew@osogrande.com
To: rt-users@lists.fsck.com
Sent: January 10, 2002 03:17
Subject: [rt-users] minor rt2 errors

Hello all! We have moved from an older version of rt to rt2 wow… nice
web interface.

Rt 2.0.9 is th version, it is running on a redhat 7.2 box. With qmail as
the mailer.

here is what the mail logs are telling me:

@400000003c3c14cf276a0cbc delivery 48: success:

No_permission_to_create_tickets_in_the_queue_‘general’.qmail-inject:_fatal:

_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/Create_faile
d:

0/0/No_permission_to_create_tickets_in_the_queue’general’._did_0+0+1/

@400000003c3c14cf2a41b214 status: local 0/10 remote 0/20

any ideas?

thanks!

-Mathew

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

3

Hi,

This really sounds like you just havent got granted the right
"CreateTicket" to everyone for your general queue. You will probably also
want “ReplyToTicket” for everyone as well, otherwise they wont be able too
:slight_smile:

Mat.

4

Yes. thanks to those that answered.

This was the case. the queues did not have create privs. I added those
in, and now I am ready to move from rt1 to rt2.

-MathewOn Wed, 9 Jan 2002, Steve Poirier wrote:

Hello Mathew,

:_RT::CorrespondAddress.not.set
is listed in your error message, its in etc/config.pm

Also make sure you correctly configured rights in the web interface
__
Steve Poirier

----- Original Message -----
From: “Mathew Anderson” mathew@osogrande.com
To: rt-users@lists.fsck.com
Sent: January 10, 2002 03:17
Subject: [rt-users] minor rt2 errors

Hello all! We have moved from an older version of rt to rt2 wow… nice
web interface.

Rt 2.0.9 is th version, it is running on a redhat 7.2 box. With qmail as
the mailer.

here is what the mail logs are telling me:

@400000003c3c14cf276a0cbc delivery 48: success:

No_permission_to_create_tickets_in_the_queue_‘general’.qmail-inject:_fatal:

_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/Create_faile
d:

0/0/No_permission_to_create_tickets_in_the_queue’general’._did_0+0+1/

@400000003c3c14cf2a41b214 status: local 0/10 remote 0/20

any ideas?

thanks!

-Mathew

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

5

Hi,

Rt 2.0.9 is th version, it is running on a redhat 7.2 box. With qmail
as the mailer.

here is what the mail logs are telling me:

@400000003c3c14cf276a0cbc delivery 48: success:
No_permission_to_create_tickets_in_the_queue_‘general’.qmail-inject:_fatal:

_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/Create_failed:

0/0/_ No_permission_to_create_tickets_in_the_queue_
‘general’._did_0+0+1/
@400000003c3c14cf2a41b214 status: local 0/10 remote 0/20

You have to give the qmail-inject user the permission to create and
comment and reply to tickets.
The easiest way to do this is to give the group ‘EVERYONE’ permission to :

CreateTicket
SeeQueue
CommentOnTicket
ReplyToTicket

regards,

Chris Walker
Band-X Ltd