I’m in the early stages of an implementation of RT for our organisation
using 3.8 and have just completed the account auto-creation logic for
our (slightly non-standard) auth environment.
Have to say it was trivial to do. Simple combination of WebExternalAuth
set to 1 and a custom “autohandler/NewUser” callback which populates the
fields of the newly created user from another data source. Couldn’t be
However, to get it to work I had to augment the NewUser callback call
slightly. I needed the username in order to look up the additional
information and it wasn’t being passed through. So I added “User =>
$user” to the list of parameters passed to the callback.
Does anybody see any potential issues with this that would prevent its
Should I be submitting the patch through RT’s own bug tracker? Or
attaching it to a mail like this one? I’m new to the list so I’m not
sure what the convention is yet.
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