MIME in RT

H_Manohar_rayker · September 4, 2009, 3:20pm

Hi,

Mails received to RT with “Content-type: multipart/mixed;
boundary=”----------=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)

However Content-Type: text/plain; charset=“utf-8” will get displayed in the
transaction->content results.

How can I enable this in RT?

Thanks

Manohar

Jesse_Vincent · September 4, 2009, 3:30pm

Hi,

Mails received to RT with “Content-type: multipart/mixed;
boundary=”----------=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)

H_Manohar_rayker · September 5, 2009, 6:48am

Hi,

I am using RT 3.8.4.

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little R&D, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so…? I have to check it yet if
its installed in my system. I’ll try to install this and see what happens…

Keep you posted…

Thanks
ManoharFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

Mails received to RT with “Content-type: multipart/mixed;
boundary=”----------=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)

However Content-Type: text/plain; charset=“utf-8” will get displayed in
the
transaction->content results.

How can I enable this in RT?

Thanks

Manohar

The rt-users Archives

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Commercial support: sales@bestpractical.com

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mime_mail1.txt (1.56 KB)

plain_text_content_type.txt (1.71 KB)

H_Manohar_rayker · September 5, 2009, 11:18am

Hi Jesse,

I installed the Email-MIME-CreateHTML and related dependent packages via
cpan & also installed Bundle::Email, but still we get the MIME content as an
html attachment rather than displaying full content.

Not getting any idea to proceed further.

Thanks
ManoharFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: ‘Jesse Vincent’
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

I am using RT 3.8.4.

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little R&D, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so…? I have to check it yet if
its installed in my system. I’ll try to install this and see what happens…

Keep you posted…

Thanks
Manohar

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

Mails received to RT with “Content-type: multipart/mixed;
boundary=”----------=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)

However Content-Type: text/plain; charset=“utf-8” will get displayed in
the
transaction->content results.

How can I enable this in RT?

Thanks

Manohar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

H_Manohar_rayker · September 5, 2009, 2:45pm

Hi Jesse,

I tried content-type in the header of email set via templates.

Didn’t seem to be working…

here is my template:

content-type: text/html
RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}Subject: {$Transaction->Subject || $Ticket->Subject || “(No subject
given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

Is this the right way? If not how can I implement it?

Thanks
Manohar

From: H Manohar rayker [mailto:manohar.r@glowtouch.com]
Sent: Saturday, September 05, 2009 4:49 PM
To: ‘H Manohar rayker’; ‘Jesse Vincent’
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] MIME in RT.

Hi Jesse,

I installed the Email-MIME-CreateHTML and related dependent packages via
cpan & also installed Bundle::Email, but still we get the MIME content as an
html attachment rather than displaying full content.

Not getting any idea to proceed further.

Thanks
Manohar

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: ‘Jesse Vincent’
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

I am using RT 3.8.4.

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little R&D, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so…? I have to check it yet if
its installed in my system. I’ll try to install this and see what happens…

Keep you posted…

Thanks
Manohar

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

Mails received to RT with “Content-type: multipart/mixed;
boundary=”----------=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)

However Content-Type: text/plain; charset=“utf-8” will get displayed in
the
transaction->content results.

How can I enable this in RT?

Thanks

Manohar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

H_Manohar_rayker · September 5, 2009, 4:03pm

Hi,

Tried working around with content-type: text/html , text , html , mime in
the transaction template header part but the thing happend is that the
mime mail body got displayed in the correpondance mail (transaction) twice
i.e, repeated content.

Please find the attached file for reference.

Currently my transaction template content is as follows:

RT-Attach-Message: yes
content-type: text/mime

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

“something worked but got some extra (buy 1 get 1 free). :)”

Thanks
Manohar

Ruslan_Zakirov · September 5, 2009, 8:42pm

Hello Manohar,

RT uses MIME-tools package to parse emails. I don’t think anything
from Email:: namespace would help you.

Emails you forwarded are incomplete. You just sent headers of the
first part of email when full layout is only helpful to debug.On Sat, Sep 5, 2009 at 6:45 PM, H Manohar raykermanohar.r@glowtouch.com wrote:

Hi Jesse,

I tried content-type in the header of email set via templates.

Didn’t seem to be working…

here is my template:

content-type: text/html
RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || “(No subject
given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

Is this the right way? If not how can I implement it?

Thanks
Manohar

-----Original Message-----
From: H Manohar rayker [mailto:manohar.r@glowtouch.com]
Sent: Saturday, September 05, 2009 4:49 PM
To: ‘H Manohar rayker’; ‘Jesse Vincent’
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] MIME in RT.

Hi Jesse,

I installed the Email-MIME-CreateHTML and related dependent packages via
cpan & also installed Bundle::Email, but still we get the MIME content as an
html attachment rather than displaying full content.

Not getting any idea to proceed further.

Thanks
Manohar

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: ‘Jesse Vincent’
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

I am using RT 3.8.4.

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little R&D, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so…? I have to check it yet if
its installed in my system. I’ll try to install this and see what happens…

Keep you posted…

Thanks
Manohar

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:

Hi,

Mails received to RT with “Content-type: multipart/mixed;
boundary=”----------=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)

However Content-Type: text/plain; charset=“utf-8” will get displayed in
the
transaction->content results.

How can I enable this in RT?

Thanks

Manohar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

H_Manohar_rayker · September 7, 2009, 3:19pm

Hi,

Very Very sorry, I missed out to attach the files, infact I attached but
didnt add it to the list.

I shall do it in another couple of hours.

Thanks
ManoharFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Sunday, September 06, 2009 2:12 AM
To: H Manohar rayker
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hello Manohar,

RT uses MIME-tools package to parse emails. I don’t think anything
from Email:: namespace would help you.

Emails you forwarded are incomplete. You just sent headers of the
first part of email when full layout is only helpful to debug.

Hi Jesse,

I tried content-type in the header of email set via templates.

Didn’t seem to be working…

here is my template:

content-type: text/html
RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || “(No subject
given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

Is this the right way? If not how can I implement it?

Thanks
Manohar

-----Original Message-----
From: H Manohar rayker [mailto:manohar.r@glowtouch.com]
Sent: Saturday, September 05, 2009 4:49 PM
To: ‘H Manohar rayker’; ‘Jesse Vincent’
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] MIME in RT.

Hi Jesse,

I installed the Email-MIME-CreateHTML and related dependent packages via
cpan & also installed Bundle::Email, but still we get the MIME content as
an
html attachment rather than displaying full content.

Not getting any idea to proceed further.

Thanks
Manohar

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: ‘Jesse Vincent’
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

I am using RT 3.8.4.

In the attachment *) mime_mail1.txt : the actual mail content is attached
as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little R&D, and found Email-MIME-CreateHTML-1.026 in cpan.
Would
it be possible if this module is missing or so…? I have to check it yet
if
its installed in my system. I’ll try to install this and see what
happens…

Keep you posted…

Thanks
Manohar

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

Mails received to RT with “Content-type: multipart/mixed;
boundary=”----------=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)

However Content-Type: text/plain; charset=“utf-8” will get displayed in
the
transaction->content results.

How can I enable this in RT?

Thanks

Manohar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

H_Manohar_rayker · September 9, 2009, 5:19pm

Hi,

This is another mail with text/plain content mail forwarded as attachment.

Please lemme know if you could get the header of this mail as I am not sure.

Also is there any other way to extract the MIME header exactly VIA RT?

Thanks
Manohar

test mail: IGNORE this…msg (19.3 KB)