MIME email not decoding - Sender or RT?

RT Users
1

We’ve recently upgraded from RT 4.2.3 to 4.2.4. We have one user that when they email us now, RT is recording the MIME encoded email and not decoding it. Thus far, it appears to only be from one specific user. Is there anything I should check on my RT configuration before I ask the user what they are using for mail software?

Stephen J. Cena
Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Phone: 585-544-0450 x300

Please report email problems to: postmaster@qvii.com

QVII MIS/IT Dept - We do what we must because we can.
“Thank you for helping us help you help us all.”

2

We’ve recently upgraded from RT 4.2.3 to 4.2.4. We have one user that
when they email us now, RT is recording the MIME encoded email and not
decoding it. Thus far, it appears to only be from one specific user. Is
there anything I should check on my RT configuration before I ask the
user what they are using for mail software?

RT 4.2.4 didn’t change anything notable about incoming mail parsing.
Check your RT logs, as well as the “Show full headers” of mail in RT.

  • Alex