Mime attachments

RT Users
1

Hi rt-users

Is there a size limit with mime attachments? If I send a mail to the RT
system with an attachment of about 500KB, it is not downloadable. It
does not appear. Smaller attachments work fine.

thx,

-andreas

2

Andreas Kruthoff wrote:

Is there a size limit with mime attachments? If I send a mail to the RT
system with an attachment of about 500KB, it is not downloadable. It
does not appear. Smaller attachments work fine.

This did not jump in your face, when you customized
/path/to/rt2/etc/config.pm?

| # $MaxAttachmentSize sets the maximum size (in bytes) of attachments
| #stored in the database.
|
| # For mysql and oracle, we set this size at 10 megabytes.
| # If you’re running a postgres version earlier than 7.1, you will need
| # to drop this to 8192. (8k)
|
| $MaxAttachmentSize = 10000000;
|
| # $TruncateLongAttachments: if this is set to a non-undef value,
| # RT will truncate attachments longer than MaxAttachmentLength.
|
| $TruncateLongAttachments = undef;
|
|
| # $DropLongAttachments: if this is set to a non-undef value,
| # RT will silently drop attachments longer than MaxAttachmentLength.
|
| $DropLongAttachments = undef;

Ralph
Ralph Angenendt | “Military justice is to justice what military
http://www.letras.de | music is to music”
ra@letras.de | – Groucho Marx

3

I saw it, but the default is at 10MB, my mySQL server starts with
max_allowed_packet of 16MB but still, a “big” (<<10MB) attachment does
not show up. ;-(

Ralph Angenendt wrote:

4

Are you using mysql? If so, you may need to adjust the mysql server’s max_packet_size.On Wed, Aug 08, 2001 at 09:45:54AM +0200, Andreas Kruthoff wrote:

Hi rt-users

Is there a size limit with mime attachments? If I send a mail to the RT
system with an attachment of about 500KB, it is not downloadable. It
does not appear. Smaller attachments work fine.

thx,

-andreas

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