Migration

Hi all,

We are manually migrating all our Bugzilla databases to RT using Perl,
but we are having issues with some of them and I can’t find anything on
the Internet.

Is there a documented way on How to migrate Bugzilla to RT?

Does anybody have a script for that?

PS: Both servers are running on Debian and using MySQL.

Thanks,

Javier Garcia

Systems Engineer

javier.garcia@snowvalley.com mailto:javier.garcia@snowvalley.com

10 Emerald Street, London, WC1N 3QA

Website: http://www.snowvalley.com http://www.snowvalley.com/

Yes. Search the mailing list archives or Google. Both of which
return the script you need quickly.On Apr 20, 2009, at 8:59 AM, Javier Garcia wrote:

We are manually migrating all our Bugzilla databases to RT using
Perl, but we are having issues with some of them and I can’t find
anything on the Internet.
Is there a documented way on How to migrate Bugzilla to RT?
Does anybody have a script for that?

PS: Both servers are running on Debian and using MySQL.

Thanks,

Javier Garcia
Systems Engineer
javier.garcia@snowvalley.com

10 Emerald Street, London, WC1N 3QA
Website: http://www.snowvalley.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

Hi all,

I have found the scripts here:

http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_thread
ed#53073

But they are not working. After following the README I ran “sh
migrate.sh” and got the following:

Could not load Everyone group on user creation.
(/opt/rt3/lib/RT/User_Overlay.pm:222)

The error is on the following block:

  my $everyone = RT::Group->new($self->CurrentUser);

 $everyone->LoadSystemInternalGroup('Everyone');

unless ($everyone->id) {

       $RT::Logger->crit("Could not load Everyone group on user

creation.");

       $RT::Handle->Rollback();

       return ( 0, $self->loc('Could not create user') );

}

And we are not able to solve it. There’s no information about it on the
Internet. Any ideas?

I have a hunch that it has to do with the relationship between the
principals, groups and ACL table.

Any help would be greatly appreciated, otherwise we can continue writing
bespoke scripts to fit our needs.

We are currently running RT 3.8.2 under Debian Etch.

Cheers,

JavierFrom: Jo Rhett [mailto:jrhett@netconsonance.com]
Sent: 20 April 2009 17:34
To: Javier Garcia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Yes. Search the mailing list archives or Google. Both of which return
the script you need quickly.

OK. I’ve found out that my initialdata file is wrong. There’s nothing on
the @Groups array.

I’ve downloaded a new initialdata file (the syntax is as follows):

@Groups = (

{ Name        => '',

  Type        => 'Everyone',                        # loc

  Domain      => 'SystemInternal',

  Instance    => '',

  Description => 'Pseudogroup for internal use',    # loc

},

But then I get a new error:

Odd number of elements in hash assignment at
/opt/rt3/lib/RT/Group_Overlay.pm line 405.

/opt/rt3/lib/RT/Group_Overlay.pm line 405:

my %args = (

    Name        => undef,

    Description => undef,

    Domain      => undef,

    Type        => undef,

    Instance    => '0',

    InsideTransaction => undef,

    _RecordTransaction => 1,

    @_

);

I’m not an expert Perl developer, but I have tried modifying the @Groups
array, adding more fields or deleting others, but nothing, same error.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Javier
Garcia
Sent: 21 April 2009 10:50
To: Jo Rhett
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Hi all,

I have found the scripts here:

http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_thread
ed#53073

But they are not working. After following the README I ran “sh
migrate.sh” and got the following:

Could not load Everyone group on user creation.
(/opt/rt3/lib/RT/User_Overlay.pm:222)

The error is on the following block:

  my $everyone = RT::Group->new($self->CurrentUser);

 $everyone->LoadSystemInternalGroup('Everyone');

unless ($everyone->id) {

       $RT::Logger->crit("Could not load Everyone group on user

creation.");

       $RT::Handle->Rollback();

       return ( 0, $self->loc('Could not create user') );

}

And we are not able to solve it. There’s no information about it on the
Internet. Any ideas?

I have a hunch that it has to do with the relationship between the
principals, groups and ACL table.

Any help would be greatly appreciated, otherwise we can continue writing
bespoke scripts to fit our needs.

We are currently running RT 3.8.2 under Debian Etch.

Cheers,

Javier

From: Jo Rhett [mailto:jrhett@netconsonance.com]
Sent: 20 April 2009 17:34
To: Javier Garcia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Yes. Search the mailing list archives or Google. Both of which return
the script you need quickly.

As far as I understand you don’t need to setup anything manually for
that script, e.g. change initialdata. You should install RT and setup
empty database using make initdb. Everyone is a special group RT
creates during this step.On Tue, Apr 21, 2009 at 5:43 PM, Javier Garcia javier.garcia@snowvalley.com wrote:

OK. I’ve found out that my initialdata file is wrong. There’s nothing on the
@Groups array.

I’ve downloaded a new initialdata file (the syntax is as follows):

@Groups = (

{ Name        => '',

  Type        => 'Everyone',                        # loc

  Domain      => 'SystemInternal',

  Instance    => '',

  Description => 'Pseudogroup for internal use',    # loc

},

But then I get a new error:

Odd number of elements in hash assignment at
/opt/rt3/lib/RT/Group_Overlay.pm line 405.

/opt/rt3/lib/RT/Group_Overlay.pm line 405:

my %args = (

    Name        => undef,

    Description => undef,

    Domain      => undef,

    Type        => undef,

    Instance    => '0',

    InsideTransaction => undef,

    _RecordTransaction => 1,

    @_

);

I’m not an expert Perl developer, but I have tried modifying the @Groups
array, adding more fields or deleting others, but nothing, same error.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Javier Garcia
Sent: 21 April 2009 10:50
To: Jo Rhett
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Hi all,

I have found the scripts here:

http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_threaded#53073

But they are not working. After following the README I ran “sh migrate.sh
and got the following:

Could not load Everyone group on user creation.
(/opt/rt3/lib/RT/User_Overlay.pm:222)

The error is on the following block:

  my $everyone = RT::Group->new($self->CurrentUser);

 $everyone->LoadSystemInternalGroup('Everyone');

unless ($everyone->id) {

       $RT::Logger->crit("Could not load Everyone group on user

creation.");

       $RT::Handle->Rollback();

       return ( 0, $self->loc('Could not create user') );

}

And we are not able to solve it. There’s no information about it on the
Internet. Any ideas?

I have a hunch that it has to do with the relationship between the
principals, groups and ACL table.

Any help would be greatly appreciated, otherwise we can continue writing
bespoke scripts to fit our needs.

We are currently running RT 3.8.2 under Debian Etch.

Cheers,

Javier

From: Jo Rhett [mailto:jrhett@netconsonance.com]
Sent: 20 April 2009 17:34
To: Javier Garcia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Yes. Search the mailing list archives or Google. Both of which return the
script you need quickly.

On Apr 20, 2009, at 8:59 AM, Javier Garcia wrote:

We are manually migrating all our Bugzilla databases to RT using Perl, but
we are having issues with some of them and I can’t find anything on the
Internet.

Is there a documented way on How to migrate Bugzilla to RT?

Does anybody have a script for that?

PS: Both servers are running on Debian and using MySQL.

Thanks,

Javier Garcia

Systems Engineer

javier.garcia@snowvalley.com

10 Emerald Street, London, WC1N 3QA

Website: http://www.snowvalley.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jo Rhett

Net Consonance : consonant endings by net philanthropy, open source and
other randomness


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

I’d like to see this if it does eventually work. I gave up on converting
our bugzilla database many months ago. Although we have 12,000 bugzilla
tickets, it wasn’t worth the time and pain for us to try to fix the script.

Thanks,
Keith

Javier Garcia wrote:

Kieth,

Have you thought about writing a program to copy all the Bugzilla 

data into flatfiles that can then be used as input to another program
that uses API to create tickets, etc? We just converted an old legacy
ticket system into RT doing just that, comments and email included.
Converted 17,000 tickets. Of course, I had to take RT down and then turn
OFF /all/ scrips, etc (didn’t need 17,00 emails going out). Afterwards,
I did a little bulk updating for some custom fields and viola! All done.
Tirn system on, Turn on scrips. ready to go.

Kenn
LBNLOn 4/22/2009 5:48 AM, Keith A McDermott wrote:

I’d like to see this if it does eventually work. I gave up on converting
our bugzilla database many months ago. Although we have 12,000 bugzilla
tickets, it wasn’t worth the time and pain for us to try to fix the script.

Thanks,
Keith

Javier Garcia wrote:

OK. I�ve found out that my initialdata file is wrong. There�s nothing
on the @Groups array.

I�ve downloaded a new initialdata file (the syntax is as follows):

@Groups = (

{ Name => ‘’,

Type => ‘Everyone’, # loc

Domain => ‘SystemInternal’,

Instance => ‘’,

Description => ‘Pseudogroup for internal use’, # loc

},

But then I get a new error:

Odd number of elements in hash assignment at
/opt/rt3/lib/RT/Group_Overlay.pm line 405.

/opt/rt3/lib/RT/Group_Overlay.pm line 405:

my %args = (

Name => undef,

Description => undef,

Domain => undef,

Type => undef,

Instance => ‘0’,

InsideTransaction => undef,

_RecordTransaction => 1,

@_

);

I�m not an expert Perl developer, but I have tried modifying the
@Groups array, adding more fields or deleting others, but nothing,
same error.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of
*Javier Garcia
Sent: 21 April 2009 10:50
To: Jo Rhett
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Hi all,

I have found the scripts here:

http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_threaded#53073

But they are not working. After following the README I ran �sh
migrate.sh� and got the following:

Could not load Everyone group on user creation.
(/opt/rt3/lib/RT/User_Overlay.pm:222)

The error is on the following block:

my $everyone = RT::Group->new($self->CurrentUser);

$everyone->LoadSystemInternalGroup(‘Everyone’);

unless ($everyone->id) {

$RT::Logger->crit(“Could not load Everyone group on user creation.”);

$RT::Handle->Rollback();

return ( 0, $self->loc(‘Could not create user’) );

}

And we are not able to solve it. There�s no information about it on
the Internet. Any ideas?

I have a hunch that it has to do with the relationship between the
principals, groups and ACL table.

Any help would be greatly appreciated, otherwise we can continue
writing bespoke scripts to fit our needs.

We are currently running RT 3.8.2 under Debian Etch.

Cheers,

Javier

From: Jo Rhett [mailto:jrhett@netconsonance.com]
Sent: 20 April 2009 17:34
To: Javier Garcia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Yes. Search the mailing list archives or Google. Both of which return
the script you need quickly.

On Apr 20, 2009, at 8:59 AM, Javier Garcia wrote:

We are manually migrating all our Bugzilla databases to RT using
Perl, but we are having issues with some of them and I can�t find
anything on the Internet.

Is there a documented way on How to migrate Bugzilla to RT?

Does anybody have a script for that?

PS: Both servers are running on Debian and using MySQL.

Thanks,

Javier Garcia

Systems Engineer

javier.garcia@snowvalley.com <mailto:javier.garcia@snowvalley.com>

10 Emerald Street, London, WC1N 3QA

Website: http://www.snowvalley.com <http://www.snowvalley.com/>

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jo Rhett

Net Consonance : consonant endings by net philanthropy, open source
and other randomness



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kenn,

I have not, however I am definitely not too good at programming - let
alone perl (my brain is hard-coded to procedural not object-oriented
programming). Sounds interesting though as a possible side-project as
we’re not going to be live with RT for some time.

Keith

Ken Crocker wrote:

Hi,

I’ve finally finished the migration.

We have to test everything but I’m reasonably happy about it.
I will send an update with my code changes asap.

Cheers,
JavierFrom: Keith A McDermott [mailto:kmcdermo@purdue.edu]
Sent: 23 April 2009 13:56
To: Ken Crocker
Cc: Javier Garcia; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Kenn,

I have not, however I am definitely not too good at programming - let
alone perl (my brain is hard-coded to procedural not object-oriented
programming). Sounds interesting though as a possible side-project as
we’re not going to be live with RT for some time.

Keith

Ken Crocker wrote:

Kieth,

Have you thought about writing a program to copy all the Bugzilla data

into flatfiles that can then be used as input to another program that
uses API to create tickets, etc? We just converted an old legacy
ticket system into RT doing just that, comments and email included.
Converted 17,000 tickets. Of course, I had to take RT down and then
turn OFF /all/ scrips, etc (didn’t need 17,00 emails going out).
Afterwards, I did a little bulk updating for some custom fields and
viola! All done. Tirn system on, Turn on scrips. ready to go.

Kenn
LBNL

I’d like to see this if it does eventually work. I gave up on
converting

our bugzilla database many months ago. Although we have 12,000
bugzilla

tickets, it wasn’t worth the time and pain for us to try to fix the
script.

Thanks,
Keith

Javier Garcia wrote:

OK. I’ve found out that my initialdata file is wrong. There’s
nothing

on the @Groups array.

I’ve downloaded a new initialdata file (the syntax is as follows):

@Groups = (

{ Name => ‘’,

Type => ‘Everyone’, # loc

Domain => ‘SystemInternal’,

Instance => ‘’,

Description => ‘Pseudogroup for internal use’, # loc

},

But then I get a new error:

Odd number of elements in hash assignment at
/opt/rt3/lib/RT/Group_Overlay.pm line 405.

/opt/rt3/lib/RT/Group_Overlay.pm line 405:

my %args = (

Name => undef,

Description => undef,

Domain => undef,

Type => undef,

Instance => ‘0’,

InsideTransaction => undef,

_RecordTransaction => 1,

@_

);

I’m not an expert Perl developer, but I have tried modifying the
@Groups array, adding more fields or deleting others, but nothing,
same error.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of
*Javier Garcia
Sent: 21 April 2009 10:50
To: Jo Rhett
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Hi all,

I have found the scripts here:

http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_thread
ed#53073

But they are not working. After following the README I ran “sh
migrate.sh” and got the following:

Could not load Everyone group on user creation.
(/opt/rt3/lib/RT/User_Overlay.pm:222)

The error is on the following block:

my $everyone = RT::Group->new($self->CurrentUser);

$everyone->LoadSystemInternalGroup(‘Everyone’);

unless ($everyone->id) {

$RT::Logger->crit(“Could not load Everyone group on user
creation.”);

$RT::Handle->Rollback();

return ( 0, $self->loc(‘Could not create user’) );

}

And we are not able to solve it. There’s no information about it on
the Internet. Any ideas?

I have a hunch that it has to do with the relationship between the
principals, groups and ACL table.

Any help would be greatly appreciated, otherwise we can continue
writing bespoke scripts to fit our needs.

We are currently running RT 3.8.2 under Debian Etch.

Cheers,

Javier

From: Jo Rhett [mailto:jrhett@netconsonance.com]
Sent: 20 April 2009 17:34
To: Javier Garcia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Yes. Search the mailing list archives or Google. Both of which
return

the script you need quickly.

We are manually migrating all our Bugzilla databases to RT using
Perl, but we are having issues with some of them and I can't

find

anything on the Internet.

Is there a documented way on How to migrate Bugzilla to RT?

Does anybody have a script for that?

PS: Both servers are running on Debian and using MySQL.

Thanks,

Javier Garcia

Systems Engineer

javier.garcia@snowvalley.com

mailto:javier.garcia@snowvalley.com

10 Emerald Street, London, WC1N 3QA

Website: http://www.snowvalley.com <http://www.snowvalley.com/>

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>


Discover RT's hidden secrets with RT Essentials from O'Reilly

Media.

Buy a copy at http://rtbook.bestpractical.com

Jo Rhett

Net Consonance : consonant endings by net philanthropy, open source
and other randomness


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Hi all,

Please find attached a short description on how I migrated our 26K
bugzilla tickets to RT.
Any comments or fixes will be welcomed.

Environment:

  • OS: Debian Etch 2.6.18-6-486
  • RT version: 3.8.2
  • MySQL version: 5.0.32-Debian_7etch8-log

Cheers,
Javier Garcia
Systems Engineer at Snow ValleyFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Javier
Garcia
Sent: 23 April 2009 14:03
To: Keith A McDermott; Ken Crocker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Hi,

I’ve finally finished the migration.

We have to test everything but I’m reasonably happy about it.
I will send an update with my code changes asap.

Cheers,
Javier

From: Keith A McDermott [mailto:kmcdermo@purdue.edu]
Sent: 23 April 2009 13:56
To: Ken Crocker
Cc: Javier Garcia; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Kenn,

I have not, however I am definitely not too good at programming - let
alone perl (my brain is hard-coded to procedural not object-oriented
programming). Sounds interesting though as a possible side-project as
we’re not going to be live with RT for some time.

Keith

Ken Crocker wrote:

Kieth,

Have you thought about writing a program to copy all the Bugzilla data

into flatfiles that can then be used as input to another program that
uses API to create tickets, etc? We just converted an old legacy
ticket system into RT doing just that, comments and email included.
Converted 17,000 tickets. Of course, I had to take RT down and then
turn OFF /all/ scrips, etc (didn’t need 17,00 emails going out).
Afterwards, I did a little bulk updating for some custom fields and
viola! All done. Tirn system on, Turn on scrips. ready to go.

Kenn
LBNL

I’d like to see this if it does eventually work. I gave up on
converting

our bugzilla database many months ago. Although we have 12,000
bugzilla

tickets, it wasn’t worth the time and pain for us to try to fix the
script.

Thanks,
Keith

Javier Garcia wrote:

OK. I’ve found out that my initialdata file is wrong. There’s
nothing

on the @Groups array.

I’ve downloaded a new initialdata file (the syntax is as follows):

@Groups = (

{ Name => ‘’,

Type => ‘Everyone’, # loc

Domain => ‘SystemInternal’,

Instance => ‘’,

Description => ‘Pseudogroup for internal use’, # loc

},

But then I get a new error:

Odd number of elements in hash assignment at
/opt/rt3/lib/RT/Group_Overlay.pm line 405.

/opt/rt3/lib/RT/Group_Overlay.pm line 405:

my %args = (

Name => undef,

Description => undef,

Domain => undef,

Type => undef,

Instance => ‘0’,

InsideTransaction => undef,

_RecordTransaction => 1,

@_

);

I’m not an expert Perl developer, but I have tried modifying the
@Groups array, adding more fields or deleting others, but nothing,
same error.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of
*Javier Garcia
Sent: 21 April 2009 10:50
To: Jo Rhett
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Hi all,

I have found the scripts here:

http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_thread
ed#53073

But they are not working. After following the README I ran “sh
migrate.sh” and got the following:

Could not load Everyone group on user creation.
(/opt/rt3/lib/RT/User_Overlay.pm:222)

The error is on the following block:

my $everyone = RT::Group->new($self->CurrentUser);

$everyone->LoadSystemInternalGroup(‘Everyone’);

unless ($everyone->id) {

$RT::Logger->crit(“Could not load Everyone group on user
creation.”);

$RT::Handle->Rollback();

return ( 0, $self->loc(‘Could not create user’) );

}

And we are not able to solve it. There’s no information about it on
the Internet. Any ideas?

I have a hunch that it has to do with the relationship between the
principals, groups and ACL table.

Any help would be greatly appreciated, otherwise we can continue
writing bespoke scripts to fit our needs.

We are currently running RT 3.8.2 under Debian Etch.

Cheers,

Javier

From: Jo Rhett [mailto:jrhett@netconsonance.com]
Sent: 20 April 2009 17:34
To: Javier Garcia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration

Yes. Search the mailing list archives or Google. Both of which
return

the script you need quickly.

We are manually migrating all our Bugzilla databases to RT using
Perl, but we are having issues with some of them and I can't

find

anything on the Internet.

Is there a documented way on How to migrate Bugzilla to RT?

Does anybody have a script for that?

PS: Both servers are running on Debian and using MySQL.

Thanks,

Javier Garcia

Systems Engineer

javier.garcia@snowvalley.com

mailto:javier.garcia@snowvalley.com

10 Emerald Street, London, WC1N 3QA

Website: http://www.snowvalley.com <http://www.snowvalley.com/>

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>


Discover RT's hidden secrets with RT Essentials from O'Reilly

Media.

Buy a copy at http://rtbook.bestpractical.com

Jo Rhett

Net Consonance : consonant endings by net philanthropy, open source
and other randomness


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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Bugzilla-RT-migration.txt (6.3 KB)

Hi all,

I haven’t seen this on the list so I will send the email again.

Please find attached a short description on how I migrated our 26K
bugzilla tickets to RT.
Any comments or fixes will be welcomed.

Environment:

  • OS: Debian Etch 2.6.18-6-486
  • RT version: 3.8.2
  • MySQL version: 5.0.32-Debian_7etch8-log

Cheers,
Javier Garcia
Systems Engineer
Snow Valley

Bugzilla-RT-migration.txt (6.3 KB)

This is VERY nice to have. I will add it to the wiki so that others may
reference it in the future:
http://wiki.bestpractical.com/view/MigrateBugzillaToRT

Javier Garcia wrote:

Hi all,

I haven’t seen this on the list so I will send the email again.

Please find attached a short description on how I migrated our 26K
bugzilla tickets to RT.
Any comments or fixes will be welcomed.

Environment:

  • OS: Debian Etch 2.6.18-6-486
  • RT version: 3.8.2
  • MySQL version: 5.0.32-Debian_7etch8-log

Cheers,
Javier Garcia
Systems Engineer
Snow Valley



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Drew Barnes
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Raymond Walters College
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