The migration scripts have imported all the data from the dumps, as before,
but it’s lost some information.
The tickets themselves contain all the priority changes that have been made,
but the listed priority that the tickets are being sorted by on the front
page is the one that the ticket was originally created with. Any way to fix
up the priorities to the most recent set value?
Also, while the tickets themselves still have the names of the Custom Fields
set from the previous install Keywords, they don’t contain any values – the
actual contents of the Keywords table hasn’t been migrated.
e.g. on the Ticket display page, you can see
OS: (no value)
Host: (no value)
and so on
whereas in RT2 it was:
OS: Red Hat 8.0
and so on.
Recreating the keywords manually isn’t so much a hassle, as there’s only
some 50 of them, but recreating the keywords on all of our tickets is going
to be painful.