Migrating to RT4

RT Users
1

I had the following overlay working on my 3.8.8 installation,

http://requesttracker.wikia.com/wiki/SendEmail

But when I updated to 4.0.1 it stopped. Looks like the overlay is not
being loaded. I added a bunch of RT::Logger lines and they are not
showing on the log file.

What changes do I need to make, so my SendEmail_Local.pm gets properly loaded.

Thanks.

Leo Gorauskas
Systems Administrator
Redwood Toxicology Laboratory

2

I had the following overlay working on my 3.8.8 installation,

http://requesttracker.wikia.com/wiki/SendEmail

But when I updated to 4.0.1 it stopped. Looks like the overlay is not
being loaded. I added a bunch of RT::Logger lines and they are not
showing on the log file.

What changes do I need to make, so my SendEmail_Local.pm gets properly loaded.

My usual guess when a post like this comes up is that you need to add
the package RT::Action::SendEmail; line. RT 3.8 and before worked
without it, but we always recommend being explicit about it.

-kevin

3

I had the following overlay working on my 3.8.8 installation,

http://requesttracker.wikia.com/wiki/SendEmail

But when I updated to 4.0.1 it stopped. Looks like the overlay is not
being loaded. I added a bunch of RT::Logger lines and they are not
showing on the log file.

What changes do I need to make, so my SendEmail_Local.pm gets properly loaded.

My usual guess when a post like this comes up is that you need to add
the package RT::Action::SendEmail; line. RT 3.8 and before worked
without it, but we always recommend being explicit about it.

-kevin

2011 Training: http://bestpractical.com/services/training.html

That worked, thanks.