My understanding was you only need quotes for queues with spaces and
that the queue names were not case sensitive. It has previously received
mail and sorted it into queues witht eh following:
"general: "|/etc/smrsh/rt-mailgate --queue general â action respond
âurl
http://rt.domain.com/
surveillance: "|/etc/smrsh/rt-mailgate --queue surveillance â action
respond --url
http://rt.domain.com/
firewall: "|/etc/smrsh/rt-mailgate --queue firewall â action respond
âurl
http://rt.domain.com/
ops: "|/etc/smrsh/rt-mailgate --queue ops â action respond --url
http://rt.domain.com/
foreign: â|/etc/smrsh/rt-mailgate --queue foreign â action respond
âurl
http://rt.domain.com/â
But now that it sends e-mails it no longer receives.
-RobertFrom: Patrick Humpal [mailto:phumpal@execinc.com]
Sent: Wednesday, November 01, 2006 2:23 PM
To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
Change âgeneralâ to âGeneralâ after ââqueueâ and rebuild the aliases
db.
Be sure that you are using the appropriate email address for each queue.
Ex:
General queue - rt@your.rt.server
Sysadmin queue - rt-sysadmin@your.rt.server
Web site queue - rt-web@your.rt.server
âŚ
Etc.
Also, can you provide a list all entries for RT in your aliases file?
From: Carvajal, Roberto A. [mailto:rcarvajal@miami.edu]
Sent: Wednesday, November 01, 2006 12:40 PM
To: Patrick Humpal; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
I am using sendmail and have copied rt-mailgate into /etc/smrsh/ and in
my
aliases have
"general: â|/etc/smrsh/rt-mailgate --queue general â action respond
âurl
http://rt.domain.com/â
In my aliases and performed ânewaliasesâ after. Still no luck.
-Robert
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Patrick
Humpal
Sent: Wednesday, November 01, 2006 1:37 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
Make sure you have the aliases file setup correctly.
For instance, if your queue is called âStop bothering the Sys-adminâ you
would add the following lines to the aliases file:
rt-sysadmin: â|/opt/rt3/bin/rt-mailgate --queue "Stop bothering the
Sys-admin" --action comment --url http://your.rt.server/â
rt-sysadmin-comment: "|opt/rt3/bin/rt-mailgate --queue "Stop bothering
the
Sys-admin" --action on correspond --url http://your.rt.server/
Does this help?
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Carvajal,
Roberto A.
Sent: Wednesday, November 01, 2006 12:26 PM
To: Kosta Lekas; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
I made changes in the following files:
hosts.allow (says âsendmail:ALLâ)
access (added Connect:apache@localhost since I saw that in maillog, then
âmake access.dbâ)
aliases (verified aliases pointed to rt queues in
/etc/smrsh/rt-mailgate,
then ânewaliasesâ)
sendmail.mc (made sure ip address was listed instead of loopback
127.0.0.1,
then "m4 sendmail.mc > sendmail.cf)
and now I no longer get the error from apache.
It sends e-mails now but will not receive and sort incoming e-mails into
proper queues.
Also, it only sends confirmation e-mails to the requestor and does not
send
e-mails to watchers of the queues.
-Robert
From: Kosta Lekas [mailto:KLekas@foxriver.com]
Sent: Wednesday, November 01, 2006 1:05 PM
To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
Did you get any headway?
Kosta Lekas
From: Carvajal, Roberto A. [mailto:rcarvajal@miami.edu]
Sent: Tuesday, October 31, 2006 4:13 PM
To: Kosta Lekas; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
Thank you so much for you help thus far. I am using sendmail.
-Robert
From: Kosta Lekas [mailto:KLekas@foxriver.com]
Sent: Tuesday, October 31, 2006 5:04 PM
To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
You donât need the reverse. But I think you havenât finished configuring
your mail server yet. Are you using sendmail or postfix? I am going home
now
so I can get back to you tomorrow. Have a good night.
Kosta Lekas
From: Carvajal, Roberto A. [mailto:rcarvajal@miami.edu]
Sent: Tuesday, October 31, 2006 3:49 PM
To: Kosta Lekas; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in
I can resolve by typing ânslookup rt.box.eduâ and it spits back the IP
assigned to the box. Does reverse lookup need to be enabled, because I
cannot ânslookup ...â in order to get rt.box.edu in return.
Maillog says that "Connection refused by [127.0.0.1]. Is the box
refusing to
send mail from itself?
-Robert