I did that last week: I migrate RT, RTFM and RTIR from one server to
other (database and programs) and change RTname. I had problems because
I tried to update RTIR. So, I decided to stay at 1.1.2.
You only need to change RT_SiteConfig.pm:
#Set($rtname , “CC-DRC”); ← My old name
#Set($rtname , “CECOM”); ← My new name
Set($rtname , “MyCorpHelpdesk”); <— Your new name
#Set($EmailSubjectTagRegex, qr/\QCECOM\E|\QCC-DRC\E/i ); <— works
#Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i ); ← Original line
#Set($EmailSubjectTagRegex, qr/(?:CECOM|CC-DRC)/i ); ← doesn’t work
Set($EmailSubjectTagRegex, qr/\QMyCorpManage\E|\QMyCorpHelpdesk\E/i );
Set($Organization , “ufmg.br”); <---- don 't change this line
Set($Timezone , ‘Brazil/East’);Em Seg 09 Abr 2007, Pedro Santa escreveu:
Hi all!
Is it possible to migrate an RT database from one machine to another
where $rtname is “MyCorpManager” on the source machine and i want it
to be “MyCorpHelpdesk” on the destination?
Could I just do an SQL dump and change all strings “MyCorpManager” to
“MyCorpHelpdesk” of it?
I know that the RT won’t process replies to old tickets, but I found
a way around for that. I just want to know if this process will blast
my destination RT instance?
Thanks in advance.
Best regards.
Pedro Machado Santa
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Fernando Frota Machado de Morais
Divisao de Redes de Comunicacao
Centro de Computacao
Universidade Federal de Minas Gerais
Brasil
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