I think I might have worked out why I cannot get RTFM to work. I have
spotted a discrepancy in the library files.
The Debian package for request-tracker3.4 installs a set of files in
The Debian package for rtfm has what appears to be an updated Web.pm but
thinks it lives in ./RT/Framework/Interface/
The tarball for RTFM has no such file, so I assume the changes are made
by the installer somewhere.
However, when I overwrite the RT version of the file with the one from
the RTFM package, it falls over, so I am still missing something here.
I am 95% sure that the problem is that RT does not know about RTFM, so
that is the bit I need to sort out.