Messages with HTML not showing in UI

RT Users
1

Hello there -

For some reason the HTML messages that people are sending it (because of
email sig) are being truncated in the ticket view and only the LOGO for the
company is showing up.

Is there a setting that can be set to increase the size of the message
allowed for display on the ticket details window in the UI?

Thanks,

-Jay

2

For some reason the HTML messages that people are sending it (because of email sig) are being
truncated in the ticket view and only the LOGO for the company is showing up.

Is there a setting that can be set to increase the size of the message allowed for display on
the ticket details window in the UI?

I suspect you want some combination of

http://bestpractical.com/rt/docs/latest/RT_Config.html#PreferRichText
and
http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody

depending on your actual error case. You definitely want the first
and probably need the second.

If those don’t resolve it, you’d need to provide sample mail.

-kevin