Had an emabarssing moment when a ticket was commented on by the admin
and then the comment appeared in future replies as quoted content.
Is there a way to avoid putting the email content into replies? I know
the admin can use the reply at the top, but rather than educating them I
would prefer to avoid the problem by not including quoted content in
replies. Can I do this easily?
Chris Mason
masonc@masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759
Had an emabarssing moment when a ticket was commented on by the admin
and then the comment appeared in future replies as quoted content.
Is there a way to avoid putting the email content into replies? I know
the admin can use the reply at the top, but rather than educating them I
would prefer to avoid the problem by not including quoted content in
replies. Can I do this easily?
The lines are in Ticket/Elements/ShowTransactions, just remove the
“&QuoteTransaction=”.$Transaction->Id.
part of the reply/comment sections.
Seth Cohn, General Manager of Eugene Free Community Network gm@efn.org
Businesses planned for service are apt to succeed; Phone 541-484-9637
Businesses planned for profit are apt to fail. - N. Butler
Seth Cohn, EFN General Manager wrote:
The lines are in Ticket/Elements/ShowTransactions, just remove the
“&QuoteTransaction=”.$Transaction->Id.
part of the reply/comment sections.
Actually, this is a very neat idea, if extended just a tad.
The attached patch removes the quotation on replies,
where the transaction being replied to is a comment
(more accurately, if it’s neither a create nor correspond.)
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
reply-no-quote-comment-patch (1.13 KB)