MessageID?

Two questions, actually:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

  2. Following that question, is there a decent way (or just a
    suggestion or point in the right direction at least) to have RT
    check a message coming in that doesn’t have [ OrgName #5 ]
    in the subject line to see if it is an “In-Reply-To:” (or using
    the ‘References’ header, too to another message that has had a
    ticket created, and change the status of that In-Reply-To messages
    to be a correspondance with the original ticket?

Thanks!

Kristofer

Kristofer Pettijohn wrote:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

I don’t think it’s currently used, but Jesse might have words
to say there…

  1. Following that question, is there a decent way (or just a
    suggestion or point in the right direction at least) to have RT
    check a message coming in that doesn’t have [ OrgName #5 ]
    in the subject line to see if it is an “In-Reply-To:” (or using
    the ‘References’ header, too to another message that has had a
    ticket created, and change the status of that In-Reply-To messages
    to be a correspondance with the original ticket?

I’d probably look at augmenting RT::EmailParser::ParseTicketId()
to take and check the In-Reply-To and/or References headers,
which would require a slight adjustment of the parameters passed
to it from RT::Interface::email::Gateway(). Doesn’t look all that
hard, if you can make use of the MessageId field mentioned above…
�|� Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

Kristofer Pettijohn wrote:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

I don’t think it’s currently used, but Jesse might have words
to say there…

I’d be curious if he’d like to speak up :wink:

  1. Following that question, is there a decent way (or just a
    suggestion or point in the right direction at least) to have RT
    check a message coming in that doesn’t have [ OrgName #5 ]
    in the subject line to see if it is an “In-Reply-To:” (or using
    the ‘References’ header, too to another message that has had a
    ticket created, and change the status of that In-Reply-To messages
    to be a correspondance with the original ticket?

I’d probably look at augmenting RT::EmailParser::ParseTicketId()
to take and check the In-Reply-To and/or References headers,
which would require a slight adjustment of the parameters passed
to it from RT::Interface::email::Gateway(). Doesn’t look all that
hard, if you can make use of the MessageId field mentioned above…

I’ve gone ahead and am willing to submit this if anyone is interested.

Kristofer

Kristofer Pettijohn wrote:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

I don’t think it’s currently used, but Jesse might have words
to say there…

I’d be curious if he’d like to speak up :wink:

Not currently used. iirc, there’s a patch to at least pull out the data
floating around.

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