MessageID?

RT Users
1

Two questions, actually:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

  2. Following that question, is there a decent way (or just a
    suggestion or point in the right direction at least) to have RT
    check a message coming in that doesn’t have [ OrgName #5 ]
    in the subject line to see if it is an “In-Reply-To:” (or using
    the ‘References’ header, too to another message that has had a
    ticket created, and change the status of that In-Reply-To messages
    to be a correspondance with the original ticket?

Thanks!

Kristofer

2

Kristofer Pettijohn wrote:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

I don’t think it’s currently used, but Jesse might have words
to say there…

  1. Following that question, is there a decent way (or just a
    suggestion or point in the right direction at least) to have RT
    check a message coming in that doesn’t have [ OrgName #5 ]
    in the subject line to see if it is an “In-Reply-To:” (or using
    the ‘References’ header, too to another message that has had a
    ticket created, and change the status of that In-Reply-To messages
    to be a correspondance with the original ticket?

I’d probably look at augmenting RT::EmailParser::ParseTicketId()
to take and check the In-Reply-To and/or References headers,
which would require a slight adjustment of the parameters passed
to it from RT::Interface::email::Gateway(). Doesn’t look all that
hard, if you can make use of the MessageId field mentioned above…
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3

Kristofer Pettijohn wrote:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

I don’t think it’s currently used, but Jesse might have words
to say there…

I’d be curious if he’d like to speak up :wink:

  1. Following that question, is there a decent way (or just a
    suggestion or point in the right direction at least) to have RT
    check a message coming in that doesn’t have [ OrgName #5 ]
    in the subject line to see if it is an “In-Reply-To:” (or using
    the ‘References’ header, too to another message that has had a
    ticket created, and change the status of that In-Reply-To messages
    to be a correspondance with the original ticket?

I’d probably look at augmenting RT::EmailParser::ParseTicketId()
to take and check the In-Reply-To and/or References headers,
which would require a slight adjustment of the parameters passed
to it from RT::Interface::email::Gateway(). Doesn’t look all that
hard, if you can make use of the MessageId field mentioned above…

I’ve gone ahead and am willing to submit this if anyone is interested.

Kristofer

4

Kristofer Pettijohn wrote:

  1. Is the MessageId column in the attachments field even being used
    for anything? Everything there is blank in my database for stuff
    coming in.

I don’t think it’s currently used, but Jesse might have words
to say there…

I’d be curious if he’d like to speak up :wink:

Not currently used. iirc, there’s a patch to at least pull out the data
floating around.

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