Hi,
If i set MessageBoxIncludeSignature to 0, the signature
will still displayed while “reply” (respond action) to a ticket.
This is because rt-3.8.8/share/html/Ticket/Update.html
is written to ignore the config variable while processing
any “Respond” action.
** rt-3.8.8/share/html/Ticket/Update.html
…
% my $IncludeSignature = 1;
% $IncludeSignature = 0 if $Action ne ‘Respond’ &&
!RT->Config->Get(‘MessageBoxIncludeSignatureOnComment’);
<& /Elements/MessageBox, Name=>“UpdateContent”, IncludeSignature =>
$IncludeSignature, %ARGS &>
…
Is this a Bug ? I thought MessageBoxIncludeSignature and
MessageBoxIncludeSignatureOnComment relates to correspondence/comments
updates.
Kind regards
Danny
Hi,
If i set MessageBoxIncludeSignature to 0, the signature
will still displayed while “reply” (respond action) to a ticket.
This is because rt-3.8.8/share/html/Ticket/Update.html
is written to ignore the config variable while processing
any “Respond” action.
** rt-3.8.8/share/html/Ticket/Update.html
…
% my $IncludeSignature = 1;
% $IncludeSignature = 0 if $Action ne ‘Respond’ &&
!RT->Config->Get(‘MessageBoxIncludeSignatureOnComment’);
<& /Elements/MessageBox, Name=>“UpdateContent”, IncludeSignature =>
$IncludeSignature, %ARGS &>
…
Is this a Bug ? I thought MessageBoxIncludeSignature and
MessageBoxIncludeSignatureOnComment relates to correspondence/comments
updates.
Those config options weren’t added at the same time, so it’s possible
the second commit broke MessageBoxIncludeSignature. Feel free to
forward to rt-bugs
Hi everybody,
the related bug is still available in 4.4.2. I resubmit a bug to rt-bugs@bestpractical.com …
Best regards
Danny