I have seen a similar problem with my RT installation running 2.0.15.
What we have been able to deduce in these situations is that the ticket
was created with one e-mail address and then the person uses a different
address to try and add correspondence. For example, if I have a mailbox
which has a reply-to address different from what the mailbox’s actual
address is, then I would get the permission denied (assuming the ticket
gets created with the main address, not the reply-to address.
-Chris S.From: firstname.lastname@example.org
[mailto:email@example.com] On Behalf Of Phil
Sent: Monday, June 20, 2005 4:29 PM
Subject: Re: [rt-users] Message not recorded
eshah khaled wrote:
The problem begins here when the sender try to reply to mine, he gets
his message returnedwith an error :
Message not recorded
Sounds like the appropriate group/user doesn’t have the ReplyToTicket
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