Message not recorded

RT Users
1

Hello,

I’m new to RT and I recently installed RT3.0.1 on Redhat 8. I’ve
configured a queue to accept messages but when a user replies to an
autoreply or a reply from RT they get back an email with the subject
"Message not recorded" and in the body it says Permission Denied. How
do I allow email users to reply back to RT and record the reply back to
the ticket. Do I have to write a custom scrip or can I use one of the
default ones.

–ray

2

I have a problem with my RT, which whenever someone send an email to my RT queue & I replied to him & till now it is OK.
The problem begins here when the sender try to reply to mine, he gets his message returnedwith an error :
Message not recorded
Permission Denied

Regards,

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3

eshah khaled wrote:

The problem begins here when the sender try to reply to mine, he gets
his message returnedwith an error :
Message not recorded
Permission Denied

Sounds like the appropriate group/user doesn’t have the ReplyToTicket right.

4

I have seen a similar problem with my RT installation running 2.0.15.
What we have been able to deduce in these situations is that the ticket
was created with one e-mail address and then the person uses a different
address to try and add correspondence. For example, if I have a mailbox
which has a reply-to address different from what the mailbox’s actual
address is, then I would get the permission denied (assuming the ticket
gets created with the main address, not the reply-to address.

-Chris S.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Phil
Homewood
Sent: Monday, June 20, 2005 4:29 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Message not recorded

eshah khaled wrote:

The problem begins here when the sender try to reply to mine, he gets
his message returnedwith an error :
Message not recorded
Permission Denied

Sounds like the appropriate group/user doesn’t have the ReplyToTicket
right.

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