"Message not recorded" when replying to one specific ticket

I’m running RT 3.0.8 with postgresql-7.4.1_1 on FreeBSD 5.2-RELEASE-p2.
Full pkg_info output is farther below.

I have one ticket which gives me “Message not recorded” errors whenever I
send email to post against that ticket. I get a reply from " via RT"
which appears below. No other tickets I have tried have this problem.

Where should I look next to troubleshoot this? I tried reinstalling the
p5-Log-Dispatch-2.03 port, with no improvement. What troubleshooting can
I perform next to determine how to diagnose and correct the problem?

The ticket may have had a leading and/or trailing space in the requestor’s
email address when created (via the web interface), but I’m not sure that’s
relevant. The space does not show up in the ticket display (which doesn’t
surprise me), and I have since deleted both the original requestors and
added them back in manually, ensuring that there are no leading or trailing
spaces in the addresses. The ticket was created with two requestors,
such as

name1@example.com, name2@example.com

Thanks, and regards from Portland,

Jim Long-----Original Message-----
From: via RT [mailto:support@example.com]
Sent: Monday, February 16, 2004 5:39 PM
Subject: [example.com #278] Binghamton: ensure that all project
managers have access to terminal server

<URL: http://rt.example.com/Ticket/Display.html?id=278 >

Program fragment delivered error ``no connection to syslog available at /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77


ImageMagick-nox11- Image processing tools
apache-1.3.29_1 The extremely popular Apache http server. Very fast, very
autoconf-2.13.000227_5 Automatically configure source code on many Unx platforms
bash-2.05b.007 The GNU Bourne Again Shell
bison-1.75_2 A parser generator from FSF, (mostly) compatible with Yacc
cvsup-without-gui-16.1h General network file distribution system optimized for CVS
db41-4.1.25_1 The Berkeley DB package, revision 4.1
expat-1.95.6_1 XML 1.0 parser written in C
fastest_cvsup-0.2.8 Finds fastest CVSup server
gettext-0.13.1 GNU gettext package
gmake-3.80_2 GNU version of ‘make’ utility
jpeg-6b_1 IJG’s jpeg compression utilities
libiconv-1.9.1_3 A character set conversion library
m4-1.4_1 GNU m4
mkisofs-2.0.3_1 Create iso9660/Rock Ridge/Joliet filesystems
mod_perl-1.28 Embeds a Perl interpreter in the Apache server
p5-Apache-DBI-0.92 DBI persistent connection, authentication and authorization
p5-Apache-Session-1.54_2 A persistence framework for session data
p5-Apache-Test-1.07 Test.pm wrapper with helpers for testing Apache
p5-Authen-SASL-2.06 Perl5 module for SASL authentication
p5-CGI.pm-3.04,1 Simple Common Gateway Interface Class for Perl
p5-Cache-Cache-1.02 Cache::Cache – Perl Cache interface
p5-Carp-Assert-0.17 Executable comments like the ANSI C library assert.h
p5-Class-Container-0.10 Glues object frameworks together transparently
p5-Class-Data-Inheritable-0.02 Inheritable, overridable class data
p5-Class-Fields-0.201 Set of modules to operate with class fields and members acc
p5-Class-ReturnValue-0.52 A return-value object that can be treated as a boolean,arra
p5-DBD-Pg-1.22_3 Provides access to PostgreSQL databases through the DBI
p5-DBI-1.40 The perl5 Database Interface. Required for DBD::
p5-DBIx-SearchBuilder-0.96 Perl extension for easy SQL SELECT Statement generation
p5-Devel-StackTrace-1.04 Stack trace and stack trace frame objects
p5-Digest-1.05 Modules that calculate message digests
p5-Digest-MD5-2.33 Perl5 interface to the MD5 algorithm
p5-Digest-SHA1-2.07 Perl interface to the SHA-1 Algorithm
p5-Error-0.15 Perl module to provide Error/exception support for perl: Er
p5-Exception-Class-1.16 A module that allows you to declare real exception classes
p5-File-Temp-0.12_1 Perl5 module to generate temporary files or directories saf
p5-Font-AFM-1.18 An interface to Adobe font metrics files
p5-FreezeThaw-0.43 A module for converting Perl structures to strings and back
p5-Getopt-Long-2.34 Perl module for extended processing of command line options
p5-HTML-Format-2.03 A module to format HTML to text or PS
p5-HTML-Mason-1.25 High-performance, dynamic web site authoring system
p5-HTML-Parser-3.34 Perl5 module for parse HTML tag
p5-HTML-Tagset-3.03 Some useful data table in parsing HTML
p5-HTML-Tree-3.18 A collection of modules to manupulate HTML syntax trees
p5-I18N-LangTags-0.29 Functions for dealing with RFC-1766-style language tags
p5-IO-Socket-SSL-0.95 Perl5 interface to SSL sockets
p5-IO-stringy-2.108 Perl5 module for using IO handles with non-file objects
p5-IPC-ShareLite-0.09 A simple interface to access shared memory
p5-Locale-Maketext-1.08 A framework for software localization and inheritance-based
p5-Locale-Maketext-Fuzzy-0.02 Locale::Maketext::Fuzzy - Maketext from already interpolate
p5-Locale-Maketext-Lexicon-0.34 Use other catalog formats in Locale::Maketext
p5-Log-Dispatch-2.03 A suite of OO modules for logging messages to multiple outp
p5-MIME-Base64-3.00 Perl5 module for Base64 and Quoted-Printable encodings
p5-MIME-Tools-5.411a_3,1 A set of perl5 modules for MIME
p5-MLDBM-2.01 Store multi-level hash structure in single level tied hash
p5-Mail-Sendmail-0.79 Perl module implementing a simple, platform-independent mai
p5-Mail-Tools-1.60 Perl5 modules for dealing with Internet e-mail messages
p5-Net-1.17,1 Perl5 modules to access and use network protocols
p5-Net-SSLeay-1.23 Perl5 interface to SSL
p5-Params-Validate-0.72 Validate method/function parameters
p5-PodParser-1.26 Modules to work with POD (Plain Old Documentation)
p5-Regexp-Common-2.113 Regexp::Common - Provide commonly requested regular express
p5-Storable-2.09 Persistency for perl data structures
p5-Term-ReadKey-2.21 A perl5 module for simple terminal control
p5-Test-Harness-2.38_1 Run perl standard test scripts with statistics
p5-Test-Inline-0.16 Test::Inline - Inlining your tests next to the code being t
p5-Test-Simple-0.47_1 Basic utilities for writing tests in perl
p5-Text-Autoformat-1.12 Automatic and manual text wrapping and reformating formatti
p5-Text-Quoted-1.5 Text::Quoted - Extract the structure of a quoted mail messa
p5-Text-Reform-1.11 Manual text wrapping and reformatting
p5-Text-Template-1.44 Expand template text with embedded Perl
p5-Text-Wrapper-1.000 Simple word wrapping routine
p5-Time-HiRes-1.55,1 A perl5 module implementing High resolution time, sleep, an
p5-Time-modules-2003.1126 Set of modules for time manipulation
p5-URI-1.30 Perl5 interface to Uniform Resource Identifier (URI) refere
p5-WWW-Mechanize-0.72 This module is to help you automate interaction with a webs
p5-base-2.03 Set of modules to operate with inheritance and class fields
p5-libapreq-1.3 Generic Apache Request Library
p5-libwww-5.76 Perl5 library for WWW access
perl-5.8.2_4 Practical Extraction and Report Language
php4-4.3.4_6 PHP Scripting Language (Apache Module and CLI)
pkgconfig-0.15.0_1 A utility used to retrieve information about installed libr
png-1.2.5_3 Library for manipulating PNG images
popt-1.6.4_2 A getopt(3) like library with a number of enhancements, fro
portupgrade-20040208 FreeBSD ports/packages administration and management tool s
postgresql-7.4.1_1 The most advanced open-source database available anywhere
rsync-2.6.0 A network file distribution/synchronization utility
rt3-3.0.8 RT is an industrial-grade ticketing system written in Perl
ruby- An object-oriented interpreted scripting language
ruby-bdb1-0.2.1 Ruby interface to Berkeley DB revision 1.8x with full featu
ruby-shim-ruby18-1.8.1.p3 A set of Ruby modules to provide Ruby 1.8 functionalities
samba-2.2.8a_1 A free SMB and CIFS client and server for UNIX
snobol-0.99.4_1 0.99.4 release of ``The Macro Implementation of SNOBOL4 in
sudo- Allow others to run commands as root
tiff-3.6.1_1 Tools and library routines for working with TIFF images