Merging users

RT Users
1

It’s possible to merge tickets. Is it possible to merge users?

Well. More that I’m sure it is possible to logically merge users at some
level, so it’s more a question of has anyone written code to perform such
a task?

Thanks.

John

2

|It’s possible to merge tickets. Is it possible to merge users?
|
|Well. More that I’m sure it is possible to logically merge users at
|some level, so it’s more a question of has anyone written code to
|perform such a task?

actually that’s a good question - due to vagueries with our setup here I
have two addresses associated with each user, a ‘published’ address of
the form First.Last@group.company.dom.ain and an ‘internal’ address of
the form uname@host.company.dom.ain … which I get depends on how they
sent the request and where it went through our systems (not something I
can control, unfortunately)

so, is there a way to allow more than one email address per user? I’d
like to be able to nominate a particular address as their primary
address for replies, but to accept mail from their other addresses as
being from the same user …

Malcolm Herbert This brain intentionally
mjch@mjch.net left blank

3
  • Malcolm Herbert [2003-01-28 16:38]:

so, is there a way to allow more than one email address per user? I’d
like to be able to nominate a particular address as their primary
address for replies, but to accept mail from their other addresses as
being from the same user …

There’s the CanonicalizeAddress function in etc/config.pm, which can be
used for this purpose.

(darren)

There’s no money in poetry, but there’s no poetry in money, either.
– Robert Graves