We’ve had a few cases of mis-merging of tickets. I’m wondering if it would
be a good idea to add a dropdown next to the text box that listed ticket
subject lines to choose from?
I don’t see why this isn’t possible, it’s more a question of what to list
and if it’s worth the extra overhead.
My first thought was to list the currently open tickets, but that’s
probably not sufficient, and listing all tickets is probably way too many.
I’m thinking the last N tickets would be good, if the box for entering any
number is still there. Has anyone else thought about this?
I’ll probably impliment this to get a better feel for the
internals. (Please wait 4 to 6 years for delivery.)