Merging Tickets: do all requestors see everyone elses emails address?

RT Users
1

Sorry for the quick question,

I was wondering, when you merge tickets into one, and they are from
different requestors, are those requestors then made aware of all the other
requestors when they get emailed?

I’m currently acquainting myself more with RT, as I’ve done a few installs
now, and I’ve been reading up on the features, and that one caught my eye.

Thanks

2

I was wondering, when you merge tickets into one, and they are from different requestors, are
those requestors then made aware of all the other requestors when they get emailed?
I’m currently acquainting myself more with RT, as I’ve done a few installs now, and I’ve been
reading up on the features, and that one caught my eye.

Since RT notifies all Requestors as one email (with a list in To:), yes.

-kevin