Greetings,
I have questions about retaining original owner when merging tickets in RT. I noticed that when I merge 2 tickets, for example:
- Ticket 1 owner A, Ticket 2 owner B
When RT merge Ticket 2 to Ticket 1, the owner of the merged ticket will be Owner B - Ticket 1 owner A, Ticket 2 owner Nobody
When RT merge Ticket 2 to Ticket 1, the owner of the merged ticket will be Owner A - Ticket 1 owner Nobody, Ticket 2 owner B
When RT merge Ticket 2 to Ticket 1, the owner of the merged ticket will be Owner B
Is there anyway to retain the original ticket owner after merging, i.e when both tickets have different owner? For example 1 above, I want to make Owner A to own the merged ticket instead of Owner B. Thanks in advance and appreciate for your input.