Greetings to all,
Is there any way to keep a ticket from being deleted in the system when
you merge it with another ticket?
Thanks,
Tom
Thomas Earl said:
Greetings to all,
Is there any way to keep a ticket from being deleted in the system when
you merge it with another ticket?Thanks,
Tom
I am confused about your question. When you merge ticket 4 into into
ticket 1, any information from ticket 4 is added into the already
existing information in ticket 1.
Nothing is deleted; the tickets are just merged.
Maybe the merge function is not what you ment to use? Maybe you just
wanted to use the parent-child, or the refers-to functions?
Sam