Thank you for all the help and I was able to implement scrips (ie AutoClose
on Nagios recovery, filter messages based on Subject) which at first I
thought was extremenly hard to set-up.
I have a new requirement which is to merge with the same subject.
ticket ID: 2565
when a new request with the same subject: syslog firewall, it should merge
with ticket ID: 2565.
I’ve been seeing some scrips but all of them use a matching subject, like **
Any one who has implemented the same, please advise on how to do it.