Merge Ticket Rights

RT Users
1

Hello,

I am having an issue with merging tickets. I have a group set up that has
permissions to ModifyTickets in Queue1, but not in Queue2. If I have a
ticket in Queue1 I can merge into a ticket that is in Queue2. My
understanding is you have to have ModifyTicket permissions for both tickets.
In this case I only have modify ticket permissions on 1 ticket, but it
still allows the ticket to merge.

Any ideas?

Thanks,
Jared

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2

Hello,

I am having an issue with merging tickets. I have a group set up that has
permissions to ModifyTickets in Queue1, but not in Queue2. If I have a
ticket in Queue1 I can merge into a ticket that is in Queue2. My
understanding is you have to have ModifyTicket permissions for both
tickets. In this case I only have modify ticket permissions on 1 ticket,
but it still allows the ticket to merge.

Also I am on rt 3.6.1.

Any ideas?

Thanks,
Jared

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3

Hello,
I am using rt 3.6.1 and have a problem with merging tickets, or more like, tickets are merging but shouldn’t be.

Example…

User has ModifyTicket right for Queue1, but not Queue2. User can merge a ticket from Queue1 into a ticket that is in Queue2. I thought in order to merge a ticket a User must have ModifyTicket permissions for both tickets. Isn’t this correct?

Once the ticket has been merged into Queue2, the User doesn’t have access to the ticket (this is correct since User doesn’t have any access to tickets in Queue2).

Any ideas on why these tickets would be allowed to merge if a User doesn’t have ModifyTicket rights on both tickets?

Thanks,
Jared
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