Meaningful From: address

RT Users
1

Hi,

Whenever RT responds to an e-mail, it appears as – “help” help@address. I
know that “help” is a queue but can I make it appear as a different name to
the rest of the world? (i.e. Customer Support help@address)

francis a. vidal [bitstop network services] | http://www.bitstop.ph
streaming media + web hosting | http://www.keystone.ph
v(02)330-2871,(02)330-2872; f(02)330-2873 | http://www.kuro.ph

2

Whenever RT responds to an e-mail, it appears as – “help” help@address. I
know that “help” is a queue but can I make it appear as a different name to
the rest of the world? (i.e. Customer Support help@address)

Just putting it into the Description box in the Queue configuration
worked for me.

Robie.

3

Robie Basak wrote:> On Fri, 2002-08-09 at 11:38, francisv@dagupan.com wrote:

Whenever RT responds to an e-mail, it appears as – “help” help@address. I
know that “help” is a queue but can I make it appear as a different name to
the rest of the world? (i.e. Customer Support help@address)

Just putting it into the Description box in the Queue configuration
worked for me.

It did? Out of the box?
I had to apply the attached patch to get that behaviour.

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

Autoreply.patch (666 Bytes)

4

I have a description set in the description box. I have a clean 2.0.14
install.From: Phil Homewood [mailto:pdh@snapgear.com]
Sent: Monday, August 12, 2002 8:32 AM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Meaningful From: address

Robie Basak wrote:

Whenever RT responds to an e-mail, it appears as – “help”
help@address. I
know that “help” is a queue but can I make it appear as a different name
to
the rest of the world? (i.e. Customer Support help@address)

Just putting it into the Description box in the Queue configuration
worked for me.

It did? Out of the box?
I had to apply the attached patch to get that behaviour.

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

5

Robie Basak wrote:

Whenever RT responds to an e-mail, it appears as – “help” help@address. I
know that “help” is a queue but can I make it appear as a different name to
the rest of the world? (i.e. Customer Support help@address)

Just putting it into the Description box in the Queue configuration
worked for me.

It did? Out of the box?
I had to apply the attached patch to get that behaviour.

Sorry, my mistake. Our queue names and descriptions are so similar that
I got confused :slight_smile:

Robie.