Good morning!
On Tuesday our RT server was down. The error is (because I haven’t got any
correct solution) the next:
mkdir /opt/rt3/var/mason_data/obj/2362954981: Permission denied at
/usr/lib/perl5/vendor_perl/5.10.0/HTML/Mason/Compiler/ToObject.pm line 107
My mason directory is that, and the group’s user is “www”. I have tried to
change to “apache” user, but that user doesn’t exist. Do I have to create
it? If the user existed, I didn’t remove 
I have read the post of Ruslan in RT wiki [1], but I don’t resolve the
problem.
Any idea?
Thanks a lot!!
PS. Login
Hi,On Wed, Mar 25, 2009 at 09:34:04AM +0100, Alberto Villanueva wrote:
Good morning!
mkdir /opt/rt3/var/mason_data/obj/2362954981: Permission denied at
/usr/lib/perl5/vendor_perl/5.10.0/HTML/Mason/Compiler/ToObject.pm line 107
My mason directory is that, and the group’s user is “www”. I have tried to
change to “apache” user, but that user doesn’t exist. Do I have to create
it? If the user existed, I didn’t remove
Are you using the Apache web server to run RT? You should set the
directory owner as www or www-data. If nothing works, try setting the
permission to 777 on the mason_date/obj directory, but for security,
better to change it back to 2750 once you have determined which user RT
runs as and set the owner and group appropriately.
Regards, Terence.
Ph: +91 (80) 4089 0000
I resolved before Terence answers :), but I’m speaking to my Cliente. They
are happy 
My solution was next:
Give write permission to ownership group.
Best regards,
Alberto
Terence Monteiro escribi�: