Marking tickets with new requestor answers in 'at a glance'

RT Users
1

Hello,

a few days ago I missed an answer of a requestor in a ticket. I don’t want
to get copies via email, but have tickets with new answers marked somehow in
the ‘at a glance’ section. Is this possible somehow? (a star or different
colour or something …).

Christoph.

Dipl.-Biol. Christoph Lange
Dr.-Ruckert-Str. 9b
28865 Lilienthal

2

a few days ago I missed an answer of a requestor in a ticket.
I don’t want to get copies via email, but have tickets with new
answers marked somehow in the ‘at a glance’ section. Is this
possible somehow? (a star or different colour or something …).

I’m interested in this kind of functionality as well, but not just for ‘at a glance’ view. For me, a sufficient condition would be LastUpdatedBy != Owner.

Perhaps render the line in bold typeface like unread messages in e-mail clients?

  • Mikko