MariaDB errors following upgrade to MariaDB

RT Users
1

I’ve just imported a MySQL 5.5 dump of our rt database, taken on a machine running Debian 8.11 (jessie), into MariaDB 10.1 on a new host running Debian 9.8 (stretch). I got through the exercise without errors (after making several adjustments to /etc/mysql/my.cnf on the new machine).

I’m a bit stuck with the following problem though: when I visit Admin, and then Queues in the web interface, my queues don’t appear. The log file says

DBD::mysql::st execute failed: Unknown column 'main.SortOrder' in 'order clause' at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 586.

If I click on the Name heading, all my queues then appear below that. At that point, I can then select a queue with the expected result. However if then try to change a setting - e.g. unticking “SLA enabled” - and then Save, the following (similar) error appears:

Queue special: SortOrder could not be set to 0. Queue special: SLADisabled could not be set to 1.

I’ve no clue how to proceed from here, any assistance would be greatly appreciated.

Thanks.

2

Sounds to me as if you have changed the RT version in the process and did not upgrade the database.

3

Hi Gerald,

Thanks for your reply.  You are correct, the version of

RT did change.  I dumped from version 4.2.8 and restored

to version 4.4.1.    I didn't read enough of the documentation ...

Thanks for the hint.

Stephen