Using the WebExternalAutoInfo() method I’m mapping LDAP attributes from
our corporate directory to an RT user. I’m a bit unsure about some of
the RT user attributes. The fields I question the most are listed below:
Name -> Appears to be the user id and different from RealName
Disabled -> bit field for enabled / disable user
Privileged -> bit field for has privileges
RealName -> LDAP common name (CN) like 'Scott Russell’
ExternalAuthId -> ???
Gecos -> ???
It would be very helpful if someone could explain how RT uses Name,
ExternalAuthId, and Gecos.
Scott Russell email@example.com
IBM Linux Technology Center