Mapping attributes

RT Users
1

Hi.

I would like to know if there is some way to map users to e-mail addresses.

I use LDAP for auth and I would like that a person that send an e-mail
to RT to have permission to see that ticket. The question is that the
Requestor is the e-mail of the sender, by this reason the person that
opened the ticket is not allowed to see that ticket.

For example:
Login: test
E-mail: teste@mydomain.com
When teste@mydomain.com send an e-mail to rt@mydomain.com I want the
requestor to be test and not teste@mydomain.com

I’m using RT 3.6.1-4 debian package.

Thanks for any help.

2

Fabio,

I’m not completely sure what you are asking, but if you’re asking how to extract the username from the email address, we do something similar.

You can override CanonicalizeUserInfo in {RT-HOME}/local/lib/RT/User_Local.pm.

…
my @emailAddress = $$args{‘Name’);
my @results = split(‘@’, $emailAddress);
my $userName = $results[0];

then you want to trim the last char off…

$userName = substr($userName, 0, length($name)-1);

#Finish it up
$$args{‘Name’} = $userName;
…

Of course, some perl wizard could probably do that in one line using regex.

Note, that I only put the snippet to grab the username. There are examples of assigning LDAP attributes on the wiki, ExternalAuthentication - Request Tracker Wiki.

Let me know if you have any more questions.

-Craig Patterson-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of “Fábio M. Catunda”
Sent: Wednesday, February 13, 2008 8:16 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Mapping attributes.

Hi.

I would like to know if there is some way to map users to e-mail addresses.

I use LDAP for auth and I would like that a person that send an e-mail
to RT to have permission to see that ticket. The question is that the
Requestor is the e-mail of the sender, by this reason the person that
opened the ticket is not allowed to see that ticket.

For example:
Login: test
E-mail: teste@mydomain.com
When teste@mydomain.com send an e-mail to rt@mydomain.com I want the
requestor to be test and not teste@mydomain.com

I’m using RT 3.6.1-4 debian package.

Thanks for any help.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Craig,

Realy thanks. I will adapt it to do a search in a LDAP base, thats
exactly wha I need.

I’m not a perl mong, but this looks pretty simple.

Thanks!

Patterson, Craig escreveu:

4

Well, my ultra-mega User_Local.pm realy does not work, here it is:

no warnings qw(redefine);

sub Create {
my $Email = $$args{‘Name’};
use Net::LDAP;
$ldap = Net::LDAP->new( ‘’ ) or die “$@”;
$mesg = $ldap->bind ;
$mesg = $ldap->search( attrs => [‘cn’],
scope => “sub”,
base => “ou=Users,dc=contactnet,dc=com,dc=br”,
filter => “(&(mail=$Email))” );
$mesg->code && die $mesg->error;
if ($mesg->entries){
$res = $mesg->entry(0);
$res = $res->get_value(“cn”, 1);
$$args{‘Name’} = $res;
}
$mesg = $ldap->unbind;
return 1;

};

1;

And here it goes some logging:

Mon Feb 18 22:30:23 2008] [crit]: User ‘testert@contactnet.com.br’
could not be loaded in the mail gateway
(/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)

Stack trace:
RT::Interface::email::MailError() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:328
RT::Interface::email::CreateUser() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email/Auth/MailFrom.pm:172
RT::Interface::email::Auth::MailFrom::GetCurrentUser() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:627
RT::Interface::email::Gateway() called at
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:59
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0
[Mon Feb 18 22:30:23 2008] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for this email (testert@contactnet.com.br).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Suporte. (/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)

Stack trace:
RT::Interface::email::MailError() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:846
RT::Interface::email::_NoAuthorizedUserFound() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:652
RT::Interface::email::Gateway() called at
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:59
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0
[Mon Feb 18 22:30:23 2008] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for your email.
(/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)

Stack trace:
RT::Interface::email::MailError() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:859
RT::Interface::email::_NoAuthorizedUserFound() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:652
RT::Interface::email::Gateway() called at
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:59
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0
[Mon Feb 18 22:30:23 2008] [error]: Could not record email: Could not
load a valid user
(/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:73)

Stack trace:
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0

Thanks for any help!

5

I’d put some debug statements in there, especially after you bind and after you search so you can isolate where it’s dying.

Craig-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of “Fábio M. Catunda”
Sent: Monday, February 18, 2008 5:36 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Mapping attributes.

Well, my ultra-mega User_Local.pm realy does not work, here it is:

no warnings qw(redefine);

sub Create {
my $Email = $$args{‘Name’};
use Net::LDAP;
$ldap = Net::LDAP->new( ‘’ ) or die “$@”;
$mesg = $ldap->bind ;
$mesg = $ldap->search( attrs => [‘cn’],
scope => “sub”,
base => “ou=Users,dc=contactnet,dc=com,dc=br”,
filter => “(&(mail=$Email))” );
$mesg->code && die $mesg->error;
if ($mesg->entries){
$res = $mesg->entry(0);
$res = $res->get_value(“cn”, 1);
$$args{‘Name’} = $res;
}
$mesg = $ldap->unbind;
return 1;

};

1;

And here it goes some logging:

Mon Feb 18 22:30:23 2008] [crit]: User ‘testert@contactnet.com.br’
could not be loaded in the mail gateway
(/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)

Stack trace:
RT::Interface::email::MailError() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:328
RT::Interface::email::CreateUser() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email/Auth/MailFrom.pm:172
RT::Interface::email::Auth::MailFrom::GetCurrentUser() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:627
RT::Interface::email::Gateway() called at
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:59
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0
[Mon Feb 18 22:30:23 2008] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for this email (testert@contactnet.com.br).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Suporte. (/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)

Stack trace:
RT::Interface::email::MailError() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:846
RT::Interface::email::_NoAuthorizedUserFound() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:652
RT::Interface::email::Gateway() called at
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:59
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0
[Mon Feb 18 22:30:23 2008] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for your email.
(/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)

Stack trace:
RT::Interface::email::MailError() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:859
RT::Interface::email::_NoAuthorizedUserFound() called at
/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:652
RT::Interface::email::Gateway() called at
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:59
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0
[Mon Feb 18 22:30:23 2008] [error]: Could not record email: Could not
load a valid user
(/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:73)

Stack trace:
HTML::Mason::Commands::ANON() called at
/usr/share/perl5/HTML/Mason/Component.pm:135
HTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm:1251
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:1246
HTML::Mason::Request::comp() called at
/usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:460
(eval)() called at /usr/share/perl5/HTML/Mason/Request.pm:412
HTML::Mason::Request::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:165
HTML::Mason::Request::ApacheHandler::exec() called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm:832
HTML::Mason::ApacheHandler::handle_request() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
(eval)() called at
/usr/share/request-tracker3.6/libexec/webmux.pl:123
RT::Mason::handler() called at -e:0
(eval)() called at -e:0

Thanks for any help!

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

6

Hi Craig,

I searched for

my @emailAddress = $$args{‘Name’);

inside the file that you sent me but I couldnt find. I was wondering to put my modifications at the same place. Are you sure that this is your User_Local.pm file?

Thankz!

Patterson, Craig escreveu: